I believe that's what mostly sets them apart. I know restaurants are huge on customer satisfaction from the dining experience along with the food itself. They want them to feel comfortable enough to keep coming back.
at my store we cant really do anything about either- :/ guess thats wht separates restraunts from stores?
Yeah, I don't work at the Cheesecake Factory haha
bikes at a Cheesecake Factory?! o_O ?!! Wait, I think I confused you for someone else just now...
I would most likely do something about it that wouldn't overstep the bounds I have in my current position. Most of the time, when something looks like it could cause problems, the supervisor tells me ahead of time to tell them to leave if I think something is out of hand or we get complaints. I tend to have to deal with a bunch of high school kids making a huge mess in the dining room and bringing in their bikes and such.
What would you suggest a customer do if they become impatient and don't want to wait for a supervisor? o_O
Isn't anyone in these forums a restraunt manager/supervisor that could give insight as to such a situation?Where I work, I handle the front counter so I'm required to watch the dining area. If someone is causing a disturbance and other customers complain or I see it as a serious issue to the comfort and enjoyment of other customers or staff members, I'm required to alert the on-duty supervisor or manager. After that, I'm either instructed to ask them to leave or the manager/supervisor does.
What would you do if communication with the customer is poor to begin with? Just still be persistant?
If communication is poor then yes. Even if no one complains, I would just be observant of what's going on and make judgment calls on if it is disruptive or potentially disruptive.
I guess thats one disadvantage you guys have against us. You hold teh food- we hold the Teepee and food you'll be putting in your pantry.