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FanimeCon Events and Discussionmentarianism => Registration => Topic started by: SOawesomeness on February 03, 2014, 03:12:01 PM

Title: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: SOawesomeness on February 03, 2014, 03:12:01 PM
Hi all!

This is the updated FAQ as of [5/20/2014]. What's new? We've changed the times for online single day membership purchases and Clockwork Alchemy end times.

Table of Contents

FANIMECON 2014 ATTENDEE HOTEL FAQ
FANIMECON 2014 ATTENDEE REGISTRATION FAQ
LOCATION
      FanimeCon
      Clockwork Alchemy
HOURS
      FanimeCon
      Clockwork Alchemy
FANIMECON EARLY ONLINE REGISTRATION PRICES
FANIMECON 2014 AT-CON PRICES
WHAT TO BRING IF YOU PAID ONLINE
WHAT TO BRING IF YOU WILL PAY AT THE CONVENTION
ONLINE REGISTRATION
GROUP REGISTRATION
AT-CON REGISTRATION
PAYMENT
PICK-UP FOR PAID ONLINE REGISTRATION BADGES
MISCELLANEOUS

For the official Hotel FAQ, please see the CMR Hotel FAQ. (http://www.cmrhousing.com/FANI_6A/components/EN-us/includes/faqs.html)

FanimeCon 2014 Attendee Registration FAQ
(Information can and will be frequently updated - times especially can be changed and most likely will be)
Location
FanimeCon
San Jose Convention Center
150 W San Carlos St, San Jose, CA 95113
Lower level rooms in the new expansion
Clockwork Alchemy
Doubletree Hotel
2050 Gateway Plaza, San Jose, CA 95110

On Site Hours
FanimeCon Registration Pick-Up & At-Con Hours
Thursday: 3pm – 8pm
Friday: 8am – 7pm
Saturday: 8am – 7pm
Sunday: 8am – 7pm
Monday: 8am – 12pm
Clockwork Alchemy Registration Pick-Up & At-Con Hours
Thursday: 5pm – 8pm
Friday: 8am – 8pm
Saturday: 8am – 8pm
Sunday: 8am – 8pm
Monday: 8am – 12pm
*Hours are subject to change without notice. Thursdays are open to only pre-paid pickup only. We will not be accepting payments on Thursday.

Online Registration Hours
Full Weekend: until May 24th, 6 pm
Friday: only May 23rd, 12:01 am - 6 pm
Saturday: May 23rd, 8:30 pm - May 24th, 6 pm
Sunday: May 24th, 8:30 pm - May 25th, 6 pm
Monday: May 25th, 8:30 pm - May 26th, 11 am
Half Weekend (Sunday and Monday):  May 24th, 8:30 pm - May 25th, 6 pm
*Hours are subject to change without notice. Note that even if you purchase a membership online you will still need to pick it a badge on-site before attending events.


Prices
FanimeCon / Clockwork Alchemy 2014 Membership Prices:
Full Weekend: $75
Friday: $45
Saturday: $50
Sunday: $50
Monday: $40
Half-weekend (Sunday and Monday): $65
Child (10 and under): Free with paid membership
   *Child must be present at the time of badge pickup. Child memberships are created at-con only. Do NOT create an online account for the child.

What to bring if you paid online:
Valid government issued photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card
E-postcard that will be sent to you after you pay for your membership and e-mailed to you in early May, before FanimeCon.
If you plan on coming to pick up your badge at our most impacted hours, please prepare and bring snacks and drinks for yourself.
If you have a child 10 and under, bring them with you when you pick up your badge so they may get registered with a Child badge (at-con only). The child MUST be accompanied at ALL TIMES with a guardian who has a paid membership.
 
What to bring if you will pay at the convention:
Valid government issued photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card
Money: we accept cash, check, and all major credit cards
Visit the forums (forums.fanime.com) for more information on what con-goes may expect

Online Registration
Q: When/Where can I pick up my paid membership for Online registration?
A: Members who paid for their memberships online can pick up their badge starting on Thursday, May 22, 2014; they will not be mailed to you beforehand. You can pick up your badge at the FanimeCon Pre-paid line in the San Jose Convention Center or at Clockwork Alchemy.

Q: So I prepaid online, but does that mean that I HAVE to pick up my badge on Thursday?
A: No, Thursday is an additional option for prepaid members who wish to pick up their badge on that day. You can pick up your badge from Thursday-Monday during our open Registration hours.

Q: Can I purchase one-day registrations online?
A: Yes, but only on the day-of, during the specified hours below. You must also pick up your badge on the day-of.
Friday: only May 23rd, 12:01 am - 6 pm
Saturday: May 23rd, 8:30 pm - May 24th, 6 pm
Sunday: May 24th, 8:30 pm - May 25th, 6 pm
Monday: May 25th, 8:30 pm - May 26th, 11 am

Q: I cannot make it to FanimeCon 2014 anymore. Can I get a refund or give my membership to a friend?
A: Memberships are non-transferrable, and non-refundable as stated before checkout.

Group Registration
Q: What is Group Registration?
A: It is online registration for groups of 2 or more people. This is so that someone can pay collectively. There is no group discount.

Q: Do we get discounts?
A: There are no discounts for group registration.

Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?
A: Only the group leader can pick up the badges. No one else may pick up the group’s badges — this is to prevent theft. The leader must have either a valid student ID or a valid government-issued photo ID during pick-up, otherwise no one can pick up their badges. WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF THE BADGES TO THE GROUP MEMBERS. Any lost badges will result in a re-print fee.

Q: Is there a group size for Group Registration?
A: No. However, if you have single memberships and would like to create a group or be added into someone else's group, we will not be able to accommodate your request as we cannot make any such changes to our system.

At-Con Registration
Q: What is At-Con Registration?
At-Con Registration is the purchasing of con memberships at the con. These memberships range from Full Weekend to One-Day memberships.

Q: When/Where do I go to purchase my membership for At-Con Registration?
A: You can purchase your membership starting on Friday, May 23, 2014, at the at-con registration line.

Q: Is this the only time I can purchase one-day memberships?
A: No, you may purchase one-day memberships only on the day-of, during the specified hours below.
Online:
Friday: only May 23rd, 12:01 am - 6 pm
Saturday: May 23rd, 8:30 pm - May 24th, 6 pm
Sunday: May 24th, 8:30 pm - May 25th, 6 pm
Monday: May 25th, 8:30 pm - May 26th, 11 am
At the San Jose Convention Center:
Friday: 8:00 am — 7:00 pm
Saturday: 8:00 am — 7:00 pm
Sunday: 8:00 am — 7:00 pm
Monday: 8:00 am — 12:00 pm
*Please note that Clockwork Alchemy may have slightly different hours.

Q: If I buy a one-day membership but I want to come back for more days, what should I do?
A: During the convention, please come to the Special Registration line and let the staff know that you wish to upgrade your badge.

Q: Are kids 10 and under free?
A: Yes, kids 10 and under are free. However, you will need to register them at-con to get their child badge. Please do not register them online. When you are picking up your badge at-con, let the registration staff assisting you know that you will need to to register a child ten years old or under. The child must be present at the time of badge pick-up. The child must be accompanied AT ALL TIMES with a guardian who has a paid membership.

Payment
Q: What forms of payment do you accept for online registration?
A: We take all major credit cards.

Q: What forms of payment do you accept for at-con registration?
A: We will accept cash, checks, and all major credit/debit cards.

Q: So I made an online registration account before the price deadline, and now it’s after the deadline. Does this mean that when I pay, I will be paying what the membership price was when my account was made, or will I be paying the current price?
A: You will pay the current membership price, not the price of when your account was made.

Q: I registered online but I can’t make it to FanimeCon, even though I already paid. Do you give refunds?
A: As stated before payment checkout, we do not issue refunds.

Q: I registered online but I can’t make it to FanimeCon, even though I already paid. Can I transfer my membership to someone else?
A: As stated during checkout, memberships are non-transferable.

Pick-Up for Paid Online Registration Badges
Q: What time/days is Registration open at FanimeCon?
A: We will be open from Thursday to Monday of FanimeCon. Thursday will be pick-up exclusively for Paid Online Registration attendees only.

Q: What do I need to pick up my badge if I purchased my membership online?
A: Please bring a valid government-issued photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card, along with your electronic postcard that will be attached to your registration account and emailed to you in early May, before FanimeCon.
*Note: Driver’s/Learner’s Permit, and Birth Certificates are not valid forms of ID.

Q: What is the electronic postcard?
A: It is a document that you print out with your information about your registration on it. It will be available to you closer to FanimeCon — we will email you and make an announcement. This will contain important information necessary to pick up your badge.

Q: I am under 18 and do not have a driver’s license or passport. What do I do?
A: All FanimeCon members must have student ID or a valid government-issued ID. If an attendee is under 18 and does not have a government-issued photo ID or student ID, they can still pick up their badge if their parent or legal guardian accompanies them and the parent or legal guardian has a valid government-issued photo ID consistent with information on the attendee’s registration. The parent or legal guardian is not required to purchase a badge and does not need to accompany the attendee at all times, but they will still be responsible for the attendee’s actions.

Q: I am a parent or legal guardian that accompanied my child to pick up their badge; can I still accompany my child without purchasing a membership?
A: You are free to accompany your child throughout the convention concourse and video rooms, but you will not be able to enter special events or areas such as MusicFest, Black & White Ball, or the arcade/e-gaming area without a membership.

Q: Are badges mailed to my address or do I have to pick them up?
A: We do not mail badges, so you will need to pick them up during the listed hours.

Q: I can’t make it to the hours of Registration — can I have a friend pick up my badge for me?
A: We do not allow other people to pick up other people’s badges for them unless it is group registration and the leader picks up the badges.

Q: Where can we pick up our badges?
A: You can pick up your badges at the FanimeCon or Clockwork Alchemy convention.

Miscellaneous
Q: Can I come on Thursday to purchase memberships?
A: No, Thursday is only for pre-paid members who have already paid online and wish to pick their badge up at that time.

Q: What are the wait times like?
A: Expect long lines all day Thursday — bring snacks and drinks if you plan on coming Thursday.
Friday may have very long lines as well.
Saturday from morning to late afternoon will be busy. The evening time tends to be fairly quiet.
Sunday morning until the afternoon will be busy but tends to get quiet after noon.
Monday is usually very quiet.

Q: I registered online, but my information has changed/is different than what is on my identification/I want to change my information. What do I do?
A: Please email us to change your information.

Q: Why does my information need to match my ID?

A: This is so we can verify that the person on the badge is actually you. Otherwise, without confirmation, we cannot give you your badge.

Q: What is the “Fan Name”?
A: It’s a secondary name that can be a nickname. It is optional, but please note that it must be family appropriate. Your legal first and last name will still be displayed on the badge in addition to the “name on badge”, but will be displayed smaller than your fan name.

Q: What happens if I have an obscene Fan Name?
A: We will replace your Fan Name with your legal name. Yes, this means your legal name will be shown twice.

Q: I have a 2 year old child. Do I still have to pay for a full weekend membership?
A: Yes, kids 10 and under are free. However, you will need to register them at-con to get their child badge. Please do not register them online. When you are picking up your badge at-con, let the registration staff assisting you know that you will need to to register a child ten years old or under. The child must be present at the time of badge pick-up. The child must be accompanied AT ALL TIMES with a guardian who has a paid membership.

Q: I am buying the membership for someone else; whose name do I put on it? Mine, or the person I am buying it for?
A: Because this is a membership, please put the person’s name that is attending FanimeCon. Please do NOT put the name of the credit/debit card holder. FanimeCon memberships are non-refundable and non-transferrable.

Q: Do I HAVE to put my real name?
A: Because we check for a valid government-issued photo ID when you pick up your membership, the legal names MUST match or we will not release the membership badge to you. In the past, we have accommodated individuals who are in the transgender community. If you feel listing your real name will cause you undue hardship, please email registration@fanime.com.

Q: I have a question I want to ask you at-con at Registration!
A: Great, please come see us at the Special Registration Line.

(Information can and will be frequently updated – times especially can and may be changed)

Have questions about your hotel reservations? Email fanihousing@cmrus.com
Have questions about your account or the online registration process? Email registration@fanime.com
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: phr34kish on February 03, 2014, 04:10:21 PM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Woah, woah, woah. What?!

So now we're punishing attendees who don't happen to have cash in hand right now from registering from a hotel room? This makes sense to you how?! Hotel rooms sell out fast and not everyone is just sitting on enough cash to pay their badge registration fees right now. You're going to start excluding a HUGE number of your attendees. How is not having your badge suddenly grounds from excluding you from convention planning and hotel registration?

I'm sorry if this isn't exactly a coherent thought. But I've been attending Fanime for over 10 years and I LOVE this con. But this sort of thing feels like I just got sucker punched.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 03, 2014, 04:14:06 PM
Quote
•   Friday: 12:01am-6pm
•   Saturday: 12:01am-6pm
•   Sunday: 12:01am-6pm
•   Monday: 12:01am-11am
Woah woah woah, At-Con reg opens at midnight?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: MPLe on February 03, 2014, 04:17:35 PM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Woah, woah, woah. What?!

So now we're punishing attendees who don't happen to have cash in hand right now from registering from a hotel room? This makes sense to you how?! Hotel rooms sell out fast and not everyone is just sitting on enough cash to pay their badge registration fees right now. You're going to start excluding a HUGE number of your attendees. How is not having your badge suddenly grounds from excluding you from convention planning and hotel registration?

I'm sorry if this isn't exactly a coherent thought. But I've been attending Fanime for over 10 years and I LOVE this con. But this sort of thing feels like I just got sucker punched.

This is why we wanted to get this posted and highlighted as soon as possible. This is no way an attempt to punish *any* of our attendees that are trying to get a hotel room for themselves. This is an unfortunate change to prevent a loophole that some were using to reserve up to a dozen rooms by themselves and then attempting to resell or just cancel the room at the last second, which was causing a bunch of our members to be unable to reserve a room for themselves.

The hotel deposit won't be put onto your account until a month or so before the convention.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 04:18:19 PM
Quote
•   Friday: 12:01am-6pm
•   Saturday: 12:01am-6pm
•   Sunday: 12:01am-6pm
•   Monday: 12:01am-11am
Woah woah woah, At-Con reg opens at midnight?
LOOOOOLLLLL okay thank you. I just fixed this.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 03, 2014, 04:22:24 PM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Woah, woah, woah. What?!

So now we're punishing attendees who don't happen to have cash in hand right now from registering from a hotel room? This makes sense to you how?! Hotel rooms sell out fast and not everyone is just sitting on enough cash to pay their badge registration fees right now. You're going to start excluding a HUGE number of your attendees. How is not having your badge suddenly grounds from excluding you from convention planning and hotel registration?

I'm sorry if this isn't exactly a coherent thought. But I've been attending Fanime for over 10 years and I LOVE this con. But this sort of thing feels like I just got sucker punched.

This is why we wanted to get this posted and highlighted as soon as possible. This is no way an attempt to punish *any* of our attendees that are trying to get a hotel room for themselves. This is an unfortunate change to prevent a loophole that some were using to reserve up to a dozen rooms by themselves and then attempting to resell or just cancel the room at the last second, which was causing a bunch of our members to be unable to reserve a room for themselves.

The hotel deposit won't be put onto your account until a month or so before the convention.


Do you need to have paid for your registration (badge) to be able to reserve a hotel? Or do you just need to be in the reg system?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: phr34kish on February 03, 2014, 04:23:50 PM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Woah, woah, woah. What?!

So now we're punishing attendees who don't happen to have cash in hand right now from registering from a hotel room? This makes sense to you how?! Hotel rooms sell out fast and not everyone is just sitting on enough cash to pay their badge registration fees right now. You're going to start excluding a HUGE number of your attendees. How is not having your badge suddenly grounds from excluding you from convention planning and hotel registration?

I'm sorry if this isn't exactly a coherent thought. But I've been attending Fanime for over 10 years and I LOVE this con. But this sort of thing feels like I just got sucker punched.

This is why we wanted to get this posted and highlighted as soon as possible. This is no way an attempt to punish *any* of our attendees that are trying to get a hotel room for themselves. This is an unfortunate change to prevent a loophole that some were using to reserve up to a dozen rooms by themselves and then attempting to resell or just cancel the room at the last second, which was causing a bunch of our members to be unable to reserve a room for themselves.

The hotel deposit won't be put onto your account until a month or so before the convention.

I'm not even worried about a deposit. I'm talking about the fact that hotels (especially those that are more desirable) are gone within minutes. And it's a known fact there are not enough hotel rooms for every single one of your attendees. So again, if you don't have $55 right now, or within the next 7 days, expect to be excluded from this benefit, no matter how well you've been trying to pay attention and be proactive about your planning. NEVERMIND the rest of you that are dependent on an AA table confirmation or Swap Meet.

Why can't you just implement the 2 room requirement to combat this problem? Rather than forcing the rest of us to get pushed aside?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 03, 2014, 04:25:29 PM
Quote
•   Friday: 12:01am-6pm
•   Saturday: 12:01am-6pm
•   Sunday: 12:01am-6pm
•   Monday: 12:01am-11am
Woah woah woah, At-Con reg opens at midnight?
LOOOOOLLLLL okay thank you. I just fixed this.

There are two other spots that also have start times of midnight.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 04:27:03 PM
Quote
•   Friday: 12:01am-6pm
•   Saturday: 12:01am-6pm
•   Sunday: 12:01am-6pm
•   Monday: 12:01am-11am
Woah woah woah, At-Con reg opens at midnight?
LOOOOOLLLLL okay thank you. I just fixed this.

There are two other spots that also have start times of midnight.
Yes! If you read a bit more closely, we're planning on having online registration during the duration of FanimeCon. The midnight times are more for the one-day memberships people would like to buy online.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 03, 2014, 04:28:58 PM
Quote
•   Friday: 12:01am-6pm
•   Saturday: 12:01am-6pm
•   Sunday: 12:01am-6pm
•   Monday: 12:01am-11am
Woah woah woah, At-Con reg opens at midnight?
LOOOOOLLLLL okay thank you. I just fixed this.

There are two other spots that also have start times of midnight.
Yes! If you read a bit more closely, we're planning on having online registration during the duration of FanimeCon. The midnight times are more for the one-day memberships people would like to buy online.
Oh! Very interesting. How would they actually get their badge though? Would they go in the prereg line? Or do they have their own line?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Dagger-6 on February 03, 2014, 04:29:47 PM
I know a couple of people who were wondering about hotel registration and how it will work for press, panelists, artist alley folks, etc.  I'm sure you guys are already working on it, but just a reminder that it'd be good to have that ASAP with hotel reg day coming up soon. =)
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Dagger-6 on February 03, 2014, 04:30:57 PM
You might want to pin a copy of or link to this thread in the Hotels section of the forum as well.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 04:34:07 PM
Quote
•   Friday: 12:01am-6pm
•   Saturday: 12:01am-6pm
•   Sunday: 12:01am-6pm
•   Monday: 12:01am-11am
Woah woah woah, At-Con reg opens at midnight?
LOOOOOLLLLL okay thank you. I just fixed this.

There are two other spots that also have start times of midnight.
Yes! If you read a bit more closely, we're planning on having online registration during the duration of FanimeCon. The midnight times are more for the one-day memberships people would like to buy online.
Oh! Very interesting. How would they actually get their badge though? Would they go in the prereg line? Or do they have their own line?
So I can tell that this may get very comprehensive very fast so just to preface this, I am planning on explaining the flow of each registration scenario in a detailed fashion on the forums come May when we've finalized everything.

In regards to your question, we will have an "Paid Online Registration" line and an "At-Con" line at Fanime when people come to Registration. Note that this probably isn't going to be the same terminology we will be using but it's pretty much that.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: hikanteki on February 03, 2014, 04:34:44 PM

Miscellaneous

Q: What are the wait times like?

A: Expect long lines on all of Thursday- bring snacks and drinks if you plan on coming on Thursday.
Friday may have very long lines as well.
Saturday from morning to late afternoon will be busy. The evening time tends to be fairly quiet.
Sunday morning until the afternoon will be busy but tends to get quiet after noon.
Monday is usually very quiet.

While I'm glad info is finally up, I'm saddened that this is the first official response we get after last year's registration.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: twilightookami on February 03, 2014, 04:36:20 PM
Q: What are the wait times like?

A: Expect long lines on all of Thursday- bring snacks and drinks if you plan on coming on Thursday.
Friday may have very long lines as well.
Saturday from morning to late afternoon will be busy. The evening time tends to be fairly quiet.
Sunday morning until the afternoon will be busy but tends to get quiet after noon.
Monday is usually very quiet.

So, basically, you're saying the six-hour wait times from last year will be returning without improvement? That's ridiculous and I'm very disappointed.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: sael on February 03, 2014, 04:38:28 PM
A quick question about the group pre-reg. I noticed that the first 5 badges must be paid for at the same time. Will badges that are added after the first 5 be charged to the same card, or can a different card be used?

Last year pre-reg had the wonderful option that allowed you to pay for all unpaid badges. This meant that person A could register and pay, then person B could register and pay for himself without incurring the cost of person A. So on and so forth. Personally, I don't mind paying the first 5 badges and then getting paid back by my friends but I don't really want to be the one responsible for the cost of 10 badges ($550) on my card - especially in the case that I'm picking up badges for friends of friends who I do not personally know.

My question got a little buried in that, so let me put it here at the end: Will badges that are added after the first 5 (if I pay for the first 5 before adding more) be charged to the same card, or can a different card be used?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: IneloquentFormalties on February 03, 2014, 04:43:31 PM
I think implimenting the 2 hotels per person rule is good but having to have a badge is difficult for people like me who do panels every year where we don't really register until the convention. How is that going to pan out? Would we get refunds at con for panelist reg if we got our badges now? I love this con so very much but these past few years it just seems to get more and more difficult to attend.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 03, 2014, 04:43:47 PM
Quote
•   Friday: 12:01am-6pm
•   Saturday: 12:01am-6pm
•   Sunday: 12:01am-6pm
•   Monday: 12:01am-11am
Woah woah woah, At-Con reg opens at midnight?
LOOOOOLLLLL okay thank you. I just fixed this.

There are two other spots that also have start times of midnight.
Yes! If you read a bit more closely, we're planning on having online registration during the duration of FanimeCon. The midnight times are more for the one-day memberships people would like to buy online.
Oh! Very interesting. How would they actually get their badge though? Would they go in the prereg line? Or do they have their own line?
So I can tell that this may get very comprehensive very fast so just to preface this, I am planning on explaining the flow of each registration scenario in a detailed fashion on the forums come May when we've finalized everything.

In regards to your question, we will have an "Paid Online Registration" line and an "At-Con" line at Fanime when people come to Registration. Note that this probably isn't going to be the same terminology we will be using but it's pretty much that.
I have more questions (including how adding more people to the online reg line is supposed to help alleviate congestion) but I will wait until later after this initial rush of questions dies down.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 04:45:25 PM

Miscellaneous

Q: What are the wait times like?

A: Expect long lines on all of Thursday- bring snacks and drinks if you plan on coming on Thursday.
Friday may have very long lines as well.
Saturday from morning to late afternoon will be busy. The evening time tends to be fairly quiet.
Sunday morning until the afternoon will be busy but tends to get quiet after noon.
Monday is usually very quiet.

While I'm glad info is finally up, I'm saddened that this is the first official response we get after last year's registration.
I would rather have people prepared for a wait time than not prepared at all. ): For people who have small children, or who have light medical issues, I'd like them to have an idea of when a good time to come would be.

While I would love to say "I guarantee a maximum wait of 5 min!" realistically, I don't have the data to support that statement and I don't want to give false promises. I can promise that we are working on optimizing our system and it will be drastically different than previous years.

The wait times also, are also based on past wait times and can be subjective. Note that we have typically had wait times of 3 hours- which is the norm in the past on a Saturday morning. 3 hours can be long for someone who was expecting to drop by after reading about us in the newspaper or some ad. I hope that makes sense- I am not alluding to 6 hour wait times, but for people who will read the FAQ and have never experienced Fanime on a busy day, this will help them plan better as well. I hope this makes sense.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: ichnob on February 03, 2014, 04:46:57 PM
I know a couple of people who were wondering about hotel registration and how it will work for press, panelists, artist alley folks, etc.  I'm sure you guys are already working on it, but just a reminder that it'd be good to have that ASAP with hotel reg day coming up soon. =)

As someone who has been attending as press the past few years along with hosting multiple panels PLUS knowing many friends who participate in artist alley, this is very important information that must be known quickly. Do we have to buy badges first but can request a refund once press or panelist status has been approved? And most artist alley participants won't bother to register until they are certain they will have a table.

(if there's any typos, apologies; doing this on my phone)
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 04:47:16 PM
My question got a little buried in that, so let me put it here at the end: Will badges that are added after the first 5 (if I pay for the first 5 before adding more) be charged to the same card, or can a different card be used?
Please e-mail Fanireg@cmrus.com for more information on this!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 04:49:05 PM
I have more questions (including how adding more people to the online reg line is supposed to help alleviate congestion) but I will wait until later after this initial rush of questions dies down.
We will add flexibility in our system in order to be able to change our registration stations from At-Con to Online Pickup depending on the demand! Regardless, there will always be a rush no matter what line- but with the ability to balance the load between at-con and pick-up will alleviate creating an unbalanced rush on either end of Reg.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: twilightookami on February 03, 2014, 04:56:30 PM

Miscellaneous

Q: What are the wait times like?

A: Expect long lines on all of Thursday- bring snacks and drinks if you plan on coming on Thursday.
Friday may have very long lines as well.
Saturday from morning to late afternoon will be busy. The evening time tends to be fairly quiet.
Sunday morning until the afternoon will be busy but tends to get quiet after noon.
Monday is usually very quiet.

While I'm glad info is finally up, I'm saddened that this is the first official response we get after last year's registration.
I can promise that we are working on optimizing our system and it will be drastically different than previous years.

I really hope this is true. Having more than four or five volunteers working the booths to give out badges would be a good start.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Sable on February 03, 2014, 04:56:57 PM
Quote
A: This change will only affect you if you will need to book more than 2 rooms.
Each registered member will be allowed to book up to two rooms. If your group will need additional rooms, another group member will have to book the extra rooms.

I'm slightly concerned about this.
I have a group of about 30 people that travel seven hours from southern california together. We usually book our hotel rooms all in bulk under my name so we can skip the hassle of having ten people in different cars, arriving at different times etc and not having to worry about whether or not we're all going to be in the same hotel because someone didn't wake up on time, or we didn't arrive to the hotel in time etc.
Is there anything that can be done to insure that we will all be at the same hotel and within the general same area as each other?

We've been coming to this con for at least the past five years and we really want to make the trek up there again this year, but all these obstacles are piling up so quick!


edit: spelling.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 05:05:38 PM
Quote
A: This change will only affect you if you will need to book more than 2 rooms.
Each registered member will be allowed to book up to two rooms. If your group will need additional rooms, another group member will have to book the extra rooms.

I'm slightly concerned about this.
I have a group of about 30 people that travel seven hours from southern california together. We usually book our hotel rooms all in bulk under my name so we can skip the hassle of having ten people in different cars, arriving at different times etc and not having to worry about whether or not we're all going to be in the same hotel because someone didn't wake up on time, or we didn't arrive to the hotel in time etc.
Is there anything that can be done to insure that we will all be at the same hotel and within the general same area as each other?

We've been coming to this con for at least the past five years and we really want to make the trek up there again this year, but all these obstacles are piling up so quick!


edit: spelling.

I would personally e-mail fanireg@cmrus.com and let them know of your situation. (Note: it may be fanihousing@ but I am unsure- if you ask them in the email, they should be able to direct you to the right people to talk to if it not them.)
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 05:06:20 PM
I really hope this is true. Having more than four or five volunteers working the booths to give out badges would be a good start.
;) We can always use more staff to help out!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: pokefan995 on February 03, 2014, 05:13:09 PM
So lets say i buy my own badge, i know i can pick up my own. But what if i buy my girlfriends badge as single (non group) would she still have to be the one to pick it up? Or would i be able to since i paid for it.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 05:20:40 PM
So lets say i buy my own badge, i know i can pick up my own. But what if i buy my girlfriends badge as single (non group) would she still have to be the one to pick it up? Or would i be able to since i paid for it.
Our standing policy is that people cannot pick up other people's badges unless they are in a group. Things in the FAQ may change but we will announce any significant changes. Until then, please adhere to any standing policies!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Olivine on February 03, 2014, 06:17:30 PM
If I wanted to pick up my badge at the Clockwork Alchemy location does that mean my badge would have their design? I want a Fanime badge but pick it up at their location.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: DuoDoUrden on February 03, 2014, 06:36:35 PM
This would be a Second time going To Fanime, its now become a Tradition for me and my Girlfriend. But I Fly in the day before due to schedule crunches and delays. But the fact we can not Register as a Group because its only 2 maybe 3 of us going was a huge let down let alone the LACK of information about changes and such on your social Media sites. If you change anything with the Group Rules and lower it to 2 or 3 can we get our single badges to Group. Because I don't want her waiting while I am in line because I get to wait because she could not get my badge. Due to my Plane being late.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: obiwanivan on February 03, 2014, 06:46:16 PM
It was be awesome if you could offer a Premier badger like AX.  I would gladly pay extra not to stand in a 3+ hour line :)
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 03, 2014, 06:46:47 PM
If I wanted to pick up my badge at the Clockwork Alchemy location does that mean my badge would have their design? I want a Fanime badge but pick it up at their location.
If you have marked FanimeCon as your convention before selecting Clockwork Alchemy as your pickup location, we will try to get you a FanimeCon badge. However, we are still working on things logistically and this may turn out not to be the case so be prepared to be surprised!   :-X

We will attempt to have FanimeCon registrants who set their pickup location to Clockwork Alchemy the FanimeCon badge.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: echoshadow on February 03, 2014, 07:31:17 PM
Wow, glad to you guys decided to inform us a week before hotel reg went up.
You guys do know your site is going to get bogged down right?

I guess I can say I'm happy your guys are finally limiting people getting two rooms only. Not sure why this wasn't done years before.

In a way I'm glad you have to reg before you book a room. It sure prevents the room hoarders from booking 4+ rooms then dropping them by the April deadline.

As for the pre reg line will you guys have everything pre labeled and ready to be handed out?
Will there be more than 6 booths for the 10k+ people that show up?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: sael on February 03, 2014, 07:48:47 PM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Does the name on the card being used to book a hotel room have to match the name on the Fanime membership used to book it?  My roommate, who isn't considering getting a badge at this time, has offered to charge the room bill to her card since I'm charging a bunch of badges to mine.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: korsair on February 03, 2014, 08:47:57 PM
Q: I Pre-registered at the convention last year and was wondering how I am able to confirm that.

A: FanimeCon’s Pre-Registration from the last day of FanimeCon 2013 accounts will be loaded into the server soon.

Will we receive an email when this is done? And this will be done prior to housing going live, right?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: vralls13 on February 03, 2014, 08:56:46 PM
My children are adults (20,22), never the less, I am still their parent. Can I still pick up all of our badges (as I have done for the last decade)? As you might expect we all have the same last name.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Avairrianna on February 03, 2014, 09:01:48 PM
What about the few of us on staff that are booking our own rooms? Will housing have that information when we try to book a room cause I have no information (numbers or such) other than I'm on staff?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: vralls13 on February 03, 2014, 09:24:42 PM

I think the two room limit is a good idea. Also having to be registered in order to book a room is probebly an even better one. thanks!  :)

 My one concern is that a week might not be enough time to make sure that everyone who wants to book a room knows before hand. Because if you try to registar for a room without having bought a membership, see the error and go to fix it, by the time you buy the membership and get back to rooms, they will be all gone... Although, with the two room limit maybe not...
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: echoshadow on February 03, 2014, 10:28:49 PM
My one concern is that a week might not be enough time to make sure that everyone who wants to book a room knows before hand. Because if you try to registar for a room without having bought a membership, see the error and go to fix it, by the time you buy the membership and get back to rooms, they will be all gone... Although, with the two room limit maybe not...
Sadly that's the method to this madness. Those that really want it will take time to do so. As the saying goes the early bird gets the worm.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Nyanko on February 03, 2014, 10:34:33 PM
"Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Q: Do I have to do anything different other than registering for a membership and then hotel room?
A: Since both of our registration and housing website is handled by CMR, this should be as simple as confirming your information on the housing website after you have registered for your membership"

1.OK so I am part of a group registration I am not however the leader of the group, does this affect my ability and speed to be able to book a hotel room?

2. Do I have to have my badge paid for to book a hotel room?

3. Upon booking besides having my info available do I need the info of my group leader I.e. name and fan name to book a room?

Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: athenaookami on February 03, 2014, 10:35:22 PM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Woah, woah, woah. What?!

So now we're punishing attendees who don't happen to have cash in hand right now from registering from a hotel room? This makes sense to you how?! Hotel rooms sell out fast and not everyone is just sitting on enough cash to pay their badge registration fees right now. You're going to start excluding a HUGE number of your attendees. How is not having your badge suddenly grounds from excluding you from convention planning and hotel registration?

I'm sorry if this isn't exactly a coherent thought. But I've been attending Fanime for over 10 years and I LOVE this con. But this sort of thing feels like I just got sucker punched.

This is why we wanted to get this posted and highlighted as soon as possible. This is no way an attempt to punish *any* of our attendees that are trying to get a hotel room for themselves. This is an unfortunate change to prevent a loophole that some were using to reserve up to a dozen rooms by themselves and then attempting to resell or just cancel the room at the last second, which was causing a bunch of our members to be unable to reserve a room for themselves.

The hotel deposit won't be put onto your account until a month or so before the convention.

I'm not even worried about a deposit. I'm talking about the fact that hotels (especially those that are more desirable) are gone within minutes. And it's a known fact there are not enough hotel rooms for every single one of your attendees. So again, if you don't have $55 right now, or within the next 7 days, expect to be excluded from this benefit, no matter how well you've been trying to pay attention and be proactive about your planning. NEVERMIND the rest of you that are dependent on an AA table confirmation or Swap Meet.

Why can't you just implement the 2 room requirement to combat this problem? Rather than forcing the rest of us to get pushed aside?

Why are you not responding to this quote, some of us don't have money right now to pay for the prereg are going to be screwed over in the hotel. I understand the two room requirement but giving us one week to suddenly shell out 55 dollars is ridiculous. You also didn't bother to respond to this at all and answered everyone else.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: davidnguyen408 on February 03, 2014, 11:01:20 PM
My wife pre-reg for her badge and she didn't get an email with a confirmation number yet... and I'm freaking out
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Motoko on February 04, 2014, 12:03:47 AM
This FAQ doesn't address anything for those that paid at con in 2013 FOR 2014.
Of course we have our yellow receipt...is that proof enough?
I would like to know something more about this for those that paid at con for this year, last year.
Any information would be helpful.
Please let us know.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Weiss Schwarz on February 04, 2014, 12:10:36 AM
I have yet to get my email conformation either. I see the amount for the registration has been deducted from my bank account though. Perhaps it's lag, but I find it weird someone earlier mentioned they didn't get their email but someone else in their family did when they registered. I'm pretty patient though, so I don't mind waiting.

If it matters, I registered shortly after the registration site went live, I'd guess no more than 30 minutes.

Motoko: Are you referring to this in the opening post?

Quote
Q: I Pre-registered at the convention last year and was wondering how I am able to confirm that.

A: FanimeCon’s Pre-Registration from the last day of FanimeCon 2013 accounts will be loaded into the server soon.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: CobaltTempest on February 04, 2014, 12:56:12 AM
The section "Hotel Changes for FanimeCon 2014" has me quite concerned, and other people have tried to demand answers for a similar question but to no avail.

As the person for my group designated to reserve the room once the site goes up next week (since I will most likely be the one who will be up early enough to do so and have experience doing it), I would like to address that I typically attend conventions on a press registration on behalf of Mission Start Podcast (http://www.missionstartpodcast.com/), and from my past experience with this convention, Press Registration does not go live until around less than 2 months prior to the event if I recall correctly, well past the time to book a good room. I also checked the registration link, and of course, it is obviously not intended for press/industry registration. That said, how would attendees intending to register via professional registration be able to book hotel rooms as soon as the housing website goes online?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Motoko on February 04, 2014, 01:09:48 AM
@ Weiss Schwarz - thanks a lot...for some reason I didn't see it when I read it over the first few times.
Sneaky information...hahaha~
Thank you again =)
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: renalcul on February 04, 2014, 03:16:38 AM
Am i able to reserve a hotel room with a debit card? If so when would holds be put on my account?

Alternatively, am i able to make a reservation with a credit card that is under a family member's name (who is not going) and change payment options at a later point before the convention?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Xia on February 04, 2014, 03:17:05 AM
I know I'm not the only one having issues with the group registration. I created a group account (and think I'm supposed to get an email confirmation, but haven't...) and once I log in, I can't start adding members to register. Should I just contact reg department or are they fixing it at the moment?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: sael on February 04, 2014, 06:47:48 AM
I know I'm not the only one having issues with the group registration. I created a group account (and think I'm supposed to get an email confirmation, but haven't...) and once I log in, I can't start adding members to register. Should I just contact reg department or are they fixing it at the moment?

I'm having a similar problem. I've added people to my group and am ready to pay, but I am not getting an option to choose who is picking the badges up; should I assume it is me as I was the first in the group?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: phr34kish on February 04, 2014, 08:10:28 AM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Woah, woah, woah. What?!

So now we're punishing attendees who don't happen to have cash in hand right now from registering from a hotel room? This makes sense to you how?! Hotel rooms sell out fast and not everyone is just sitting on enough cash to pay their badge registration fees right now. You're going to start excluding a HUGE number of your attendees. How is not having your badge suddenly grounds from excluding you from convention planning and hotel registration?

I'm sorry if this isn't exactly a coherent thought. But I've been attending Fanime for over 10 years and I LOVE this con. But this sort of thing feels like I just got sucker punched.

This is why we wanted to get this posted and highlighted as soon as possible. This is no way an attempt to punish *any* of our attendees that are trying to get a hotel room for themselves. This is an unfortunate change to prevent a loophole that some were using to reserve up to a dozen rooms by themselves and then attempting to resell or just cancel the room at the last second, which was causing a bunch of our members to be unable to reserve a room for themselves.

The hotel deposit won't be put onto your account until a month or so before the convention.

I'm not even worried about a deposit. I'm talking about the fact that hotels (especially those that are more desirable) are gone within minutes. And it's a known fact there are not enough hotel rooms for every single one of your attendees. So again, if you don't have $55 right now, or within the next 7 days, expect to be excluded from this benefit, no matter how well you've been trying to pay attention and be proactive about your planning. NEVERMIND the rest of you that are dependent on an AA table confirmation or Swap Meet.

Why can't you just implement the 2 room requirement to combat this problem? Rather than forcing the rest of us to get pushed aside?

Why are you not responding to this quote, some of us don't have money right now to pay for the prereg are going to be screwed over in the hotel. I understand the two room requirement but giving us one week to suddenly shell out 55 dollars is ridiculous. You also didn't bother to respond to this at all and answered everyone else.

I noticed that while I'm going unanswered here on the forums, someone from the official Fanime Facebook group did say this yesterday:

Quote
Hi everyone,
If you are not going through attendee registration, there are going to be rooms set aside for you. Information for this is going to be posted soon, so please don't panic.

Leaving us with more "non answers" is only going to make the problem worse, and leave more people upset. Don't panic? We were given less than a week's notice, and now without answers we're down to six days. By "not going through attendee registration", I'm going to assume staff, since that's really the only number you can account for (from what I understand, PLEASE correct me if I'm wrong.) That's still leaving anyone dependent on Artist Alley, Swap Meet, Panelists and Press left high and dry. Do you have rooms set aside for all of them as well?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: limDsage on February 04, 2014, 09:40:57 AM
Am i able to reserve a hotel room with a debit card? If so when would holds be put on my account?

Alternatively, am i able to make a reservation with a credit card that is under a family member's name (who is not going) and change payment options at a later point before the convention?

You can reserve with a debit card, but it's not really recommended. They won't charge you until you check in, if I recall..

Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: God91125 on February 04, 2014, 10:02:53 AM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Woah, woah, woah. What?!

So now we're punishing attendees who don't happen to have cash in hand right now from registering from a hotel room? This makes sense to you how?! Hotel rooms sell out fast and not everyone is just sitting on enough cash to pay their badge registration fees right now. You're going to start excluding a HUGE number of your attendees. How is not having your badge suddenly grounds from excluding you from convention planning and hotel registration?

I'm sorry if this isn't exactly a coherent thought. But I've been attending Fanime for over 10 years and I LOVE this con. But this sort of thing feels like I just got sucker punched.

This is why we wanted to get this posted and highlighted as soon as possible. This is no way an attempt to punish *any* of our attendees that are trying to get a hotel room for themselves. This is an unfortunate change to prevent a loophole that some were using to reserve up to a dozen rooms by themselves and then attempting to resell or just cancel the room at the last second, which was causing a bunch of our members to be unable to reserve a room for themselves.

The hotel deposit won't be put onto your account until a month or so before the convention.


Do you need to have paid for your registration (badge) to be able to reserve a hotel? Or do you just need to be in the reg system?

Would really love an answer for this question cause like many others. I made a group and registered the people but I currently haven't paid for it yet. So would I need to pay for everybody before I can reserve a hotel room?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 04, 2014, 10:53:53 AM
Why are you not responding to this quote, some of us don't have money right now to pay for the prereg are going to be screwed over in the hotel. I understand the two room requirement but giving us one week to suddenly shell out 55 dollars is ridiculous. You also didn't bother to respond to this at all and answered everyone else.
Unfortunately I do not have all the answers and cannot speak for these changes.

I know I'm not the only one having issues with the group registration. I created a group account (and think I'm supposed to get an email confirmation, but haven't...) and once I log in, I can't start adding members to register. Should I just contact reg department or are they fixing it at the moment?

I'm having a similar problem. I've added people to my group and am ready to pay, but I am not getting an option to choose who is picking the badges up; should I assume it is me as I was the first in the group?

When testing these features, I found that the first person who was signed up is the group leader. Though if you want to switch the group leader or have questions about the registration system, please e-mail fanireg@cmrus.com. As far as I know, e-mails had been delayed last night. If you have not received it since then, please request another e-mail to be sent to you.

I have yet to get my email conformation either. I see the amount for the registration has been deducted from my bank account though. Perhaps it's lag, but I find it weird someone earlier mentioned they didn't get their email but someone else in their family did when they registered. I'm pretty patient though, so I don't mind waiting.

If it matters, I registered shortly after the registration site went live, I'd guess no more than 30 minutes.

Motoko: Are you referring to this in the opening post?

Quote
Q: I Pre-registered at the convention last year and was wondering how I am able to confirm that.

A: FanimeCon’s Pre-Registration from the last day of FanimeCon 2013 accounts will be loaded into the server soon.
We will try to get that information to you as soon as possible.

Am i able to reserve a hotel room with a debit card? If so when would holds be put on my account?

Alternatively, am i able to make a reservation with a credit card that is under a family member's name (who is not going) and change payment options at a later point before the convention?
You should be able to, but please contact fanreg@cmrus.com for further confirmation.

Quote
Hi everyone,
If you are not going through attendee registration, there are going to be rooms set aside for you. Information for this is going to be posted soon, so please don't panic.

Leaving us with more "non answers" is only going to make the problem worse, and leave more people upset. Don't panic? We were given less than a week's notice, and now without answers we're down to six days. By "not going through attendee registration", I'm going to assume staff, since that's really the only number you can account for (from what I understand, PLEASE correct me if I'm wrong.) That's still leaving anyone dependent on Artist Alley, Swap Meet, Panelists and Press left high and dry. Do you have rooms set aside for all of them as well?
I do not know the answer to this but it is confirmed that we do have rooms set aside for such members.

As for all the other questions, I would appreciate all questions to be directed to clarification of the FAQ. If you have any questions that may be more appropriately addressed in email, please shoot us an email at registrationATfanimeDOTcom.

If you have specific questions about the CMR registration system, and specifically, your account, please e-mail fanireg@cmrus.com for assistance.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 04, 2014, 11:42:31 AM
I know I'm not the only one having issues with the group registration. I created a group account (and think I'm supposed to get an email confirmation, but haven't...) and once I log in, I can't start adding members to register. Should I just contact reg department or are they fixing it at the moment?

Do you have pop ups blocked? This is one of those annoying websites that relies on pop ups.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Shinsengumi on February 04, 2014, 01:53:08 PM
What about those that registered on the last day of Fanime 2013? Cause we need the registration confirmation to get the hotel rooms. I don't know mine yet.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 04, 2014, 02:48:54 PM
What about those that registered on the last day of Fanime 2013? Cause we need the registration confirmation to get the hotel rooms. I don't know mine yet.
We will get you those as soon as possible. I've inquired about it and will announce the information once I get everything confirmed.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 04, 2014, 03:06:19 PM
(https://photos-2.dropbox.com/t/0/AADBl2ayr6Bfe8wH7mDK9-oeYeg1W03ocpP_8FBRf4Q96w/12/218334374/png/1024x768/3/1391562000/0/2/2014-02-04%2014.50.13.png/iEpAI4zgsN1cOa1TEpyFi_cigvcKV_E3Nr2Zm3CDsgk)

I asked about the issue with reg and hotels, and according to this, you do need a paid badge.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SquishyK on February 04, 2014, 03:17:47 PM
Hotel Changes for FanimeCon 2014

For FanimeCon 2014, we are trying something different in order to make booking a hotel room less of a headache and more fair for our attendees. It is now going to be a requirement for our attendees to have a FanimeCon 2014 membership in order to book a hotel room.

Does the name on the card being used to book a hotel room have to match the name on the Fanime membership used to book it?  My roommate, who isn't considering getting a badge at this time, has offered to charge the room bill to her card since I'm charging a bunch of badges to mine.

The card number that you enter now to book the room is not necessary the one that will be charged. The hotel will not charge you or put a hold on your card until you check in at the hotel. At which point you should be able to use a different card if desired. However, if you cancel after the deadline and they charge you a cancelation fee it will likely be to the card you used to book the room.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Beastcub on February 04, 2014, 03:24:06 PM
Will being part of a group membership affect one's ability to book a room? Will only the group leader be able to book a room?

 I ask because in the past I have been the one to do the group membership for the 7+ family and friends who attend with me, but I will not be the group leader (my 18 year old nice has volunteered to stand in line) and of the 7+ of us we are booking 3 rooms...

The last thing I want to do is set up the group membership and find out only my niece can book rooms.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 04, 2014, 04:50:32 PM
Will being part of a group membership affect one's ability to book a room? Will only the group leader be able to book a room?

 I ask because in the past I have been the one to do the group membership for the 7+ family and friends who attend with me, but I will not be the group leader (my 18 year old nice has volunteered to stand in line) and of the 7+ of us we are booking 3 rooms...

The last thing I want to do is set up the group membership and find out only my niece can book rooms.
Please get into contact with fanireg@cmrus.com about your predicament. They are the experts on Housing/booking rooms and can give you the best and latest information about it!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: DangerHeart on February 04, 2014, 05:33:23 PM
Under the General Membership Registration it seems to have a footnote:

"*Event access may be limited due to space or other circumstances. "

But this sentence isn't under the Group Registration info? Are there differences in the badges? Or they exactly the same?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 04, 2014, 06:08:25 PM
Under the General Membership Registration it seems to have a footnote:

"*Event access may be limited due to space or other circumstances. "

But this sentence isn't under the Group Registration info? Are there differences in the badges? Or they exactly the same?
They are exactly the same badges- there is no difference in any of the memberships other than 1 day vs. weekend memberships.

Event access simply may be limited because there are too many people attending it (or... who knows what else). Of course, this does not mean FanimeCon as a whole, but specific events like MusicFest, or Masquerade.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: mlarad on February 05, 2014, 12:21:55 AM
My group and I are only attending from Friday to Sunday so none of us have plan to get a 4 day badge and we are not per-registering.
This of having to have a badge to reserve a hotel is completely unfair.
I understand you are trying to get people to book less hotel rooms or an order but this is not the correct way.
There is people who do not have the money to cover for this right now and as mention before by someone else even before Sunday.
last year you completely screw up with registration pick up and many of us are not happy and know you want to act like you
are doing things right but this is not right. Also, with your policy of no refunds/exchanges or transfers what about the people that can't
attend last minute? are they just going to lose $55? that's unfair. Other smaller and bigger conventions have refund or transfer policies.
Everything is very inconvenient and such a hassle that not everyone is willing to go thru.

Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 05, 2014, 12:44:48 AM
My group and I are only attending from Friday to Sunday so none of us have plan to get a 4 day badge and we are not per-registering.
This of having to have a badge to reserve a hotel is completely unfair.
I understand you are trying to get people to book less hotel rooms or an order but this is not the correct way.
There is people who do not have the money to cover for this right now and as mention before by someone else even before Sunday.
last year you completely screw up with registration pick up and many of us are not happy and know you want to act like you
are doing things right but this is not right. Also, with your policy of no refunds/exchanges or transfers what about the people that can't
attend last minute? are they just going to lose $55? that's unfair. Other smaller and bigger conventions have refund or transfer policies.
Everything is very inconvenient and such a hassle that not everyone is willing to go thru.

Getting a 4-day badge is much cheaper than getting three separate single-day badges. In fact, if you are attending for more than one day, it is more cost effective to get a full weekend badge.

I do agree that it is unfair that there was only one week's notice given for these huge changes. I hope that a solution is announced at least 24 hours prior to hotel reservations opening.

I actually have not personally run across any conventions that allow refunds/transfers. Could you give a more specific example?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Sunara Ishi on February 05, 2014, 12:46:04 AM
There doesn't seem to be a paypal option. Only a credit card option. Will a paypal option be added soon?

Also on the confirmation screen, my info says "User7" instead of my chosen username. Is this a mistake? I'd hate to get stuck with that.

I'm going to hold off on registering for now, but any info would be helpful.

Thanks in advance.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: ewu on February 05, 2014, 12:48:36 AM
My group and I are only attending from Friday to Sunday so none of us have plan to get a 4 day badge and we are not per-registering.
This of having to have a badge to reserve a hotel is completely unfair.
I understand you are trying to get people to book less hotel rooms or an order but this is not the correct way.
There is people who do not have the money to cover for this right now and as mention before by someone else even before Sunday.
last year you completely screw up with registration pick up and many of us are not happy and know you want to act like you
are doing things right but this is not right. Also, with your policy of no refunds/exchanges or transfers what about the people that can't
attend last minute? are they just going to lose $55? that's unfair. Other smaller and bigger conventions have refund or transfer policies.
Everything is very inconvenient and such a hassle that not everyone is willing to go thru.

Thanks for the feedback, I will be sure to pass it on. The change in hotel booking policy is in direct response to feedback like this. It is our hope that with this change, hotels will not fill as quickly as previous years and more members will be able to benefit from the added certainty that was not afforded in previous years.

As our head of registration has requested (http://forums.fanime.com/index.php/topic,18937.msg471509.html#msg471509), please direct further questions toward solely to the clarification of the FAQ. Thank you.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on February 05, 2014, 12:50:14 AM
Thanks for the feedback, I will be sure to pass it on. The change in hotel booking policy is in direct response to feedback like this. It is our hope that with this change, hotels will not fill as quickly as previous years and more members will be able to benefit from the added certainty that was not afforded in previous years.

As our head of registration has requested (http://forums.fanime.com/index.php/topic,18937.msg471509.html#msg471509), please direct further questions toward solely to the clarification of the FAQ. Thank you.

Should there be a separate thread for discussion/feedback about the changes?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 05, 2014, 11:49:00 AM
There doesn't seem to be a paypal option. Only a credit card option. Will a paypal option be added soon?

Also on the confirmation screen, my info says "User7" instead of my chosen username. Is this a mistake? I'd hate to get stuck with that.

I'm going to hold off on registering for now, but any info would be helpful.

Thanks in advance.
Hi,

Sorry about the Paypal confusion on the FAQ. We are no longer using Paypal for this process of Registration at the time.

I am unsure about User7- there is another person with the same problem (http://forums.fanime.com/index.php/topic,18947.0.html) as yours. I would personally email fanireg@cmrus.com for more information (and if possible, report back with your findings)!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: vralls13 on February 05, 2014, 12:20:03 PM
I have user7 as well. First, it was Faname, then it changed to user7. I thought it was just an artifact of the debugging process. I'm still waiting for the confirmation email to see what shows up on that. But honestly I don't really care what shows up on the badge as long as it get me into the con. (I do know that a lot of people do care, I'm just not one of them.)

Personally I think that requiring registration before hotel booking is a good thing. It helps limit the reselling of hotel spaces. Limiting to two rooms won't be as useful without that. That said, there should have been more than a week between the announcement that registration would be required  and opening hotel booking.

Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: vralls13 on February 05, 2014, 12:29:03 PM
My group and I are only attending from Friday to Sunday so none of us have plan to get a 4 day badge and we are not per-registering.
This of having to have a badge to reserve a hotel is completely unfair.
I understand you are trying to get people to book less hotel rooms or an order but this is not the correct way.
There is people who do not have the money to cover for this right now and as mention before by someone else even before Sunday.
last year you completely screw up with registration pick up and many of us are not happy and know you want to act like you
are doing things right but this is not right. Also, with your policy of no refunds/exchanges or transfers what about the people that can't
attend last minute? are they just going to lose $55? that's unfair. Other smaller and bigger conventions have refund or transfer policies.
Everything is very inconvenient and such a hassle that not everyone is willing to go thru.

Getting a 4-day badge is much cheaper than getting three separate single-day badges. In fact, if you are attending for more than one day, it is more cost effective to get a full weekend badge.

I do agree that it is unfair that there was only one week's notice given for these huge changes. I hope that a solution is announced at least 24 hours prior to hotel reservations opening.

I actually have not personally run across any conventions that allow refunds/transfers. Could you give a more specific example?

I know that WorldCon offers a transfer option. They have a board for members to transfer memberships. So you can sell your membership if you find out you can't use it.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 05, 2014, 01:56:01 PM
I know that WorldCon offers a transfer option. They have a board for members to transfer memberships. So you can sell your membership if you find out you can't use it.
Please note that that is not FanimeCon. Our standing policy is that we do not allow membership transfers or refunds. As a definition of a membership, it is extended solely to the membership holder and cannot be sold/traded/bought/used by anyone else. This is stated within our terms of agreement.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: vralls13 on February 05, 2014, 02:36:56 PM
I was just providing information, not making suggestions. Sorry.   :(
I have no problem with the no refund policy myself.
I also think that $55 is very reasonable. It's really a lot for the money. That other con I mentioned was over $200.

Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: davidcrandall99 on February 05, 2014, 05:32:48 PM
Last year had some ridiculously long lines; I realize you're warning people to expect a long wait, but are there any plans to decrease the wait time and speed up the badge pickup process?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 05, 2014, 05:54:30 PM
Last year had some ridiculously long lines; I realize you're warning people to expect a long wait, but are there any plans to decrease the wait time and speed up the badge pickup process?
Of course... We understand that the wait time is both extremely unfair to the fans and to the staff.

Therefore, we do have major changes within our system- this includes increased numbers of stations and better and more extensive planning. We plan that these changes will alleviate many of the stress points of last year's system and altogether bring up the throughput for the attendees picking up and registering at-con.

I cannot bring up any details yet, but we will detail the processes come May.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 05, 2014, 07:19:55 PM
For all of those still unsure:

Quote from: Fanime Facebook (https://www.facebook.com/FanimeCon/posts/10153817721840440?stream_ref=10)
We are no longer requiring a membership in order to reserve a hotel for FanimeCon 2014. The process will be the same as previous years:

1) Go to https://www.cmrhousing.com/FANI_6A/Welcome.aspx (this link also includes information on the hotels.)
2) Click on "Book an Individual Registration."
3) Choose your hotel, enter in your information, set up payment.
4) You're done!

Note that the Hotel reservations will still be launching on the same date as before.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: linefaced on February 05, 2014, 07:45:31 PM
Question: I know you're outsourcing your registration to another company and their+your policy is "no refunds", but I'm curious as to whether or not I might be able to get a refund for my pre-reg anyway?  I was not at all financially prepared to drop the $55 on pre-registration just yet since I have other expenses coming up shortly this month, but the now-retracted policy of requiring registration before a hotel reservation forced my hand since I will definitely need a hotel room.  I was also hoping to set up a group reg, but since the members of my group were also not prepared to pre-register just yet, I had to register individually.  I'm pretty unhappy that his policy was changed so abruptly and so soon before hotel registration opens, so is there any way we can make some kind of exception to this "no refunds" rule?  I would obviously be re-registering later, but I was budgeting for having until Feb 31st (whoops) the end of Feb to do it, not Feb 10th.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Kyra_Maverick on February 05, 2014, 07:55:06 PM
Question: I know you're outsourcing your registration to another company and their+your policy is "no refunds", but I'm curious as to whether or not I might be able to get a refund for my pre-reg anyway?  I was not at all financially prepared to drop the $55 on pre-registration just yet since I have other expenses coming up shortly this month, but the now-retracted policy of requiring registration before a hotel reservation forced my hand since I will definitely need a hotel room.  I was also hoping to set up a group reg, but since the members of my group were also not prepared to pre-register just yet, I had to register individually.  I'm pretty unhappy that his policy was changed so abruptly and so soon before hotel registration opens, so is there any way we can make some kind of exception to this "no refunds" rule?  I would obviously be re-registering later, but I was budgeting for having until Feb 31st to do it, not Feb 10th.
If you were wanting to wait until February 31st, you'd be waiting for all eternity.

As for refunds I am not staff so I cannot comment, but I find it unlikely. However you probably can change your single reg into a group reg if you email CMR when the rest of your group has the money.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: belligerent on February 05, 2014, 07:56:55 PM
I have to say that it doesn't give me much confidence in Fanime's organization or planning that a decision that seemed wise to me, and ostensibly would have been made after a lengthy discussion of the pros and cons, would be reversed after less than a week.  It actually gives me negative confidence that any of the other stuff you guys are claiming to have fixed has been discussed much and even less confidence that any of it will be resolved.

So, now I have other questions:

Are we still limited to two hotel rooms?

Is the time the housing site opens 10 Pacific time or 10 Eastern time?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Kyra_Maverick on February 05, 2014, 08:01:46 PM
Is the time the housing site opens 10 Pacific time or 10 Eastern time?
Pacific Time according to the reservation website
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: OGIGA on February 05, 2014, 08:02:43 PM
I actually have not personally run across any conventions that allow refunds/transfers. Could you give a more specific example?

Sure. Off the top of my head...

Quote from: Anime Expo
Refund Policy: If your cancellation request is received within 30 days of your registration date, you will receive a full refund within 2 weeks. After 30 days, no refunds will be given, and you may only request a transfer or a name change.
Transfer Policy: You will be given one request for a deferral/transfer, good only for the following year.
Name Changes: If you do not want a transfer, you have the option of requesting one name change only.
Quote from: Anime Los Angeles
First, you can transfer the membership to someone else. Write us a letter giving us your name — include your postcard if you have one — and the name and address of the person you’re transferring it to. Mail it to our usual P.O. Box address. Or if you’re pressed for time, hand the letter to the person who’s going to use your membership and have them bring it to the Pre-Reg Desk.

And second, you can roll your membership over to next year once. Just let us know before the convention that you won’t be attending and you’d like your membership rolled over to the next year, and we’ll move you out of this year’s database and put you on next year’s list.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: linefaced on February 05, 2014, 08:07:32 PM
If you were wanting to wait until February 31st, you'd be waiting for all eternity.

I really have no clue what you mean by this.  My job pays me weekly, so originally I would have had a few more weeks to save up, as opposed to feeling like I had to do it immediately so I could have a chance at getting a hotel room.  I intended to register before the first price jump.

As for refunds I am not staff so I cannot comment, but I find it unlikely. However you probably can change your single reg into a group reg if you email CMR when the rest of your group has the money.

I don't mean to sound rude here, but I asked in this thread because I wanted a response from Fanime staff and this seemed one of the easier venues to do it.  I would email CMR but I doubt they have the ability to make exceptions without Fanime's input.  Since they're a third party company, I'm hedging my bets that they would probably just parrot the "no refunds" policy back at me, hence my post here.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Kyra_Maverick on February 05, 2014, 08:19:04 PM
If you were wanting to wait until February 31st, you'd be waiting for all eternity.

I really have no clue what you mean by this.  My job pays me weekly, so originally I would have had a few more weeks to save up, as opposed to feeling like I had to do it immediately so I could have a chance at getting a hotel room.  I intended to register before the first price jump.

It was a joke (albeit a bad one), because February only has 28 days.

As for refunds I am not staff so I cannot comment, but I find it unlikely. However you probably can change your single reg into a group reg if you email CMR when the rest of your group has the money.

I don't mean to sound rude here, but I asked in this thread because I wanted a response from Fanime staff and this seemed one of the easier venues to do it.  I would email CMR but I doubt they have the ability to make exceptions without Fanime's input.  Since they're a third party company, I'm hedging my bets that they would probably just parrot the "no refunds" policy back at me, hence my post here.

I'm sure you'll get an answer, I was merely offering an alternative and sharing experience. This years circumstances are a bit different, but in previous years I've only seen a polite 'no' in response to refund requests.   
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: OGIGA on February 05, 2014, 08:24:32 PM
As for refunds I am not staff so I cannot comment, but I find it unlikely. However you probably can change your single reg into a group reg if you email CMR when the rest of your group has the money.

I don't mean to sound rude here, but I asked in this thread because I wanted a response from Fanime staff and this seemed one of the easier venues to do it.  I would email CMR but I doubt they have the ability to make exceptions without Fanime's input.  Since they're a third party company, I'm hedging my bets that they would probably just parrot the "no refunds" policy back at me, hence my post here.

I'm sure you'll get an answer, I was merely offering an alternative and sharing experience. This years circumstances are a bit different, but in previous years I've only seen a polite 'no' in response to refund requests.
I haven't ever heard of any circumstances in which Fanime agrees to a refund. They may do so privately, but I can't speak for what I don't know. Just an alternate opinion here: your credit card company may be able to help negotiate something.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Beastcub on February 05, 2014, 08:25:09 PM
Just a note guys: Do not refresh the page while adding members to your registration group.

I derped and refreshed the last page of the last step in adding the first person to my group because I did not see a finial confirmation or an option to add another person and wondered if the page loaded correctly... well it turns out the process does not continue on the pop up but rather back on the page that generated the pop up...

so now my first person is registered and charged twice :[

I emailed fanireg@cmrus.com about fixing it and am awaiting a reply, but I am rather peeved i cannot finish my registration until this is fixed and thus wanted to warn folks so they can avoid pulling a derp like I did.


PS I was also told being part of a group membership does not affect your ability to book a room, everyone gets an individual number and each number can book 2 rooms.

PSS I also have the User7 thing
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Sunara Ishi on February 05, 2014, 09:56:43 PM
There doesn't seem to be a paypal option. Only a credit card option. Will a paypal option be added soon?

Also on the confirmation screen, my info says "User7" instead of my chosen username. Is this a mistake? I'd hate to get stuck with that.

I'm going to hold off on registering for now, but any info would be helpful.

Thanks in advance.
Hi,

Sorry about the Paypal confusion on the FAQ. We are no longer using Paypal for this process of Registration at the time.

I am unsure about User7- there is another person with the same problem (http://forums.fanime.com/index.php/topic,18947.0.html) as yours. I would personally email fanireg@cmrus.com for more information (and if possible, report back with your findings)!

Thanks. I'm sorry to hear about the no paypal thing. I wanted to avoid putting my card number out there (as much as possible) with all the data hacks lately. I'll have to go buy a pre-paid card I guess.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 06, 2014, 11:01:26 AM
Question: I know you're outsourcing your registration to another company and their+your policy is "no refunds", but I'm curious as to whether or not I might be able to get a refund for my pre-reg anyway?  I was not at all financially prepared to drop the $55 on pre-registration just yet since I have other expenses coming up shortly this month, but the now-retracted policy of requiring registration before a hotel reservation forced my hand since I will definitely need a hotel room.  I was also hoping to set up a group reg, but since the members of my group were also not prepared to pre-register just yet, I had to register individually.  I'm pretty unhappy that his policy was changed so abruptly and so soon before hotel registration opens, so is there any way we can make some kind of exception to this "no refunds" rule?  I would obviously be re-registering later, but I was budgeting for having until Feb 31st (whoops) the end of Feb to do it, not Feb 10th.
Hi,

Please e-mail registration@fanime.com for all such inquiries.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: nyaners on February 06, 2014, 05:49:25 PM
Hi, I accidentally registered for Fanime today with the wrong email address. Is there any chance that I can change it?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 06, 2014, 07:00:58 PM
Hi, I accidentally registered for Fanime today with the wrong email address. Is there any chance that I can change it?
Please e-mail fanireg@cmrus.com for assistance!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: nyaners on February 07, 2014, 08:22:57 PM
I emailed them yesterday and still do not have a response. ^^;; I understand that they could be busy, but I'm worried. ; u ;
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 08, 2014, 12:46:58 AM
I emailed them yesterday and still do not have a response. ^^;; I understand that they could be busy, but I'm worried. ; u ;
Ah, I see. Please contact them again on Tuesday if you do not hear back from them by then.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: nyaners on February 08, 2014, 09:10:20 AM
Alright. Thank you for the help!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Akita on February 18, 2014, 12:54:25 AM
I am not sure if this has been answered, but is there a difference this year from getting your passes for Fanime at Clockwork Alchemy?  I do recall last year some people were able to beat the reg line hell of Thursday by going there.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 19, 2014, 12:10:26 AM
I am not sure if this has been answered, but is there a difference this year from getting your passes for Fanime at Clockwork Alchemy?  I do recall last year some people were able to beat the reg line hell of Thursday by going there.
The difference is that you pick up your badge at Clockwork Alchemy. As far as the differences of that goes, I'm not 100% sure, as Clockwork Alchemy is a different convention and is run by their own Registration department.

Edit: there should be no convention-perks that are different (like you won't be getting x item at y location).
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Akita on February 21, 2014, 10:24:50 PM
hmmm, I did not read that correctly...
I made a group reg, but I did not add them in all at the same time, so right now, it seems as though I am adding them individually.  I have the means to pay it right now, and I have five.

Is it possible for me to clear that group reg all together, and allowing me to start a new one?  OR, can reg make it so that the individuals that I just added in are now groups?

edit: sorry, I don't look carefully enough as well
I found an email to the reg site, so I'll try there first...
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: DangerHeart on February 26, 2014, 02:25:41 PM
Is the first person who registers for the group automatically group leader? Its just showing up alphabetically I think, so I want to make sure since I'm the only who can pick them up on thursday night.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on February 26, 2014, 05:03:50 PM
Is the first person who registers for the group automatically group leader? Its just showing up alphabetically I think, so I want to make sure since I'm the only who can pick them up on thursday night.
Actually, I'm not 100% sure. When I tested it, the first person who was registered was the one who was the group leader. It may have been changed but if you want more clarification, you should e-mail fanireg@cmrus.com for more information.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: DangerHeart on February 26, 2014, 05:23:16 PM
Is the first person who registers for the group automatically group leader? Its just showing up alphabetically I think, so I want to make sure since I'm the only who can pick them up on thursday night.
Actually, I'm not 100% sure. When I tested it, the first person who was registered was the one who was the group leader. It may have been changed but if you want more clarification, you should e-mail fanireg@cmrus.com for more information.

I'll do that know just to get a for sure answer, luckily I have until friday before I buy them all anyway. Thank for the reply!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Aith on February 26, 2014, 07:50:56 PM
Is there a specific email address for guest services (for Fanime itself, not for the hotels themselves) or something similar?

I am currently temporarily disabled with mobility issues and will likely remain as such up until this summer which includes during the course of Fanime if I manage to attend.

I have certain questions I would like to ask and it would be great if I could direct them at the right person.

Thanks in advance!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: ewu on February 26, 2014, 10:47:49 PM
Is there a specific email address for guest services (for Fanime itself, not for the hotels themselves) or something similar?

I am currently temporarily disabled with mobility issues and will likely remain as such up until this summer which includes during the course of Fanime if I manage to attend.

I have certain questions I would like to ask and it would be great if I could direct them at the right person.

Thanks in advance!

registrationATfanimeDOTcom should be able to help you. More specific hotel issues may require you to talk to CMR or the hotel directly, but registration is a good place to start.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Aith on February 27, 2014, 01:00:15 AM
Is there a specific email address for guest services (for Fanime itself, not for the hotels themselves) or something similar?

I am currently temporarily disabled with mobility issues and will likely remain as such up until this summer which includes during the course of Fanime if I manage to attend.

I have certain questions I would like to ask and it would be great if I could direct them at the right person.

Thanks in advance!

registrationATfanimeDOTcom should be able to help you. More specific hotel issues may require you to talk to CMR or the hotel directly, but registration is a good place to start.

Thanks much; I really appreciate the speedy answer and will be sending an email in short. :)
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: DangerHeart on February 27, 2014, 04:57:56 PM
Is the first person who registers for the group automatically group leader? Its just showing up alphabetically I think, so I want to make sure since I'm the only who can pick them up on thursday night.
Actually, I'm not 100% sure. When I tested it, the first person who was registered was the one who was the group leader. It may have been changed but if you want more clarification, you should e-mail fanireg@cmrus.com for more information.

I'll do that know just to get a for sure answer, luckily I have until friday before I buy them all anyway. Thank for the reply!

Its been about 24 hours with no answer yet so I'm coming down to the wire before the price jump happens. Does anything know the answer to this?
Title: 3 Group Reg Questions
Post by: fr0zendrgn on February 27, 2014, 06:42:45 PM
1. Is it okay if I make someone else in my group the group leader even though I'm paying for everyone's badges? Because I don't have a Government Issued ID, only a High school ID (last year they let me get my group's badges with my school ID but I don't wanna push my luck for this year...). I'm the only person in the group with enough money to pay for everyone.

2. Is the Group Leader picks up the badges rule going to be properly followed this year? Because last year your STAFF was giving me a hard time when I was picking up my group's badges. I had the paperwork and everything to show I was the group leader but they wouldn't give me my groups badges because I wasn't the "owner" of their badges. Luckily my group came with me on Day 0 so we were able to pick up our badges, but I really don't want to have to go this problem again.

3. Does the Group Name appear on anything (like our Badges)? I'm just wondering since we're running really low on time and can't decide on a group name lol.
Title: Re: 3 Group Reg Questions
Post by: DangerHeart on February 27, 2014, 06:52:11 PM
1. Is it okay if I make someone else in my group the group leader even though I'm paying for everyone's badges? Because I don't have a Government Issued ID, only a High school ID (last year they let me get my group's badges with my school ID but I don't wanna push my luck for this year...). I'm the only person in the group with enough money to pay for everyone.

2. Is the Group Leader picks up the badges rule going to be properly followed this year? Because last year your STAFF was giving me a hard time when I was picking up my group's badges. I had the paperwork and everything to show I was the group leader but they wouldn't give me my groups badges because I wasn't the "owner" of their badges. Luckily my group came with me on Day 0 so we were able to pick up our badges, but I really don't want to have to go this problem again.

3. Does the Group Name appear on anything (like our Badges)? I'm just wondering since we're running really low on time and can't decide on a group name lol.

(Not a staff member)
1. Yes I think you can, every year before this I've signed everyone in my group up and used my paypal to buy all badges, but have only been group leader one year. I don't see why you shouldn't be able too.

2. That seems really strange, we've never had problems getting everyone's badges so I can't explain that at all.....

3. I think I've read that the group name doesn't appear on the badge. Just the standard info that's on them every year.
Title: Re: 3 Group Reg Questions
Post by: Biblio on February 27, 2014, 09:43:00 PM
1. Is it okay if I make someone else in my group the group leader even though I'm paying for everyone's badges? Because I don't have a Government Issued ID, only a High school ID (last year they let me get my group's badges with my school ID but I don't wanna push my luck for this year...). I'm the only person in the group with enough money to pay for everyone.

Also not staff, but the first page of this thread which has the FAQs as they stand right now, say that they take student ID this year. (which is different from previous years, I know) Just something to consider in case it helps your situation.
Quote
Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?

A: Only the group leader can pick up the badges. No one else may pick up the group’s badges- this is to prevent theft. The leader must have either a valid student ID or a valid government issued photo ID during pick-up- otherwise, no one can pick up their badges. WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF THE BADGES TO THE GROUP MEMBERS. Any lost badges will result in a re-print fee.

Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: codemaster on March 28, 2014, 12:04:07 PM
I have a few additional questions & issues that aren't covered:

1. The group registration page seems to be broken (https://www2.cmrreg.com/fan_teamview/)
2. Is there no way to pre-order a single-day badge online? It seems a bit backwards because of how long the lines can be...
3. Is there a way to group register for a single day? For example, if 4 people want to attend on Saturday only.
4. If registration opens at 12:01 AM, does this mean we can come as early as (hypothetically) 4 AM to pick up badges? Do you think this will reduce the crazy lines we saw last year?

Thanks.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SquishyK on March 28, 2014, 12:43:14 PM
I have a few additional questions & issues that aren't covered:

1. The group registration page seems to be broken (https://www2.cmrreg.com/fan_teamview/)
2. Is there no way to pre-order a single-day badge online? It seems a bit backwards because of how long the lines can be...
3. Is there a way to group register for a single day? For example, if 4 people want to attend on Saturday only.
4. If registration opens at 12:01 AM, does this mean we can come as early as (hypothetically) 4 AM to pick up badges? Do you think this will reduce the crazy lines we saw last year?

Thanks.

The way I understand it is that the 12:01 AM time is FOR ONLINE day of registration. So you can pay online starting at 12:01 AM for THAT DAY and then pick up your badge at the con. The actual lines for badge pickup open at 8 AM. I have no idea about group same day registration I would email registrationATfanime.com and/or faniregATcmrus.com
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: phr34kish on March 28, 2014, 12:56:01 PM
In the past, Fanime hasn't offered one day badges during pre- or early-registration for individuals OR groups. One day badges have to be purchased at-con.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SquishyK on March 28, 2014, 01:03:08 PM
In the past, Fanime hasn't offered one day badges during pre- or early-registration for individuals OR groups. One day badges have to be purchased at-con.

According to the first post on this thread, they are not offered during pre- or early- registration (terms fanime seems to be moving away from using). But you CAN pay for them online. You must still purchase them online on the SAME day you wish to attend and then pick them up at the convention center. (or clockwork alchemy)
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on March 28, 2014, 01:10:25 PM
2. Is there no way to pre-order a single-day badge online? It seems a bit backwards because of how long the lines can be...

No, you can only pre-order the full-con badges online.

3. Is there a way to group register for a single day? For example, if 4 people want to attend on Saturday only.

I don't know, that might be an option once single day registration is up.

4. If registration opens at 12:01 AM, does this mean we can come as early as (hypothetically) 4 AM to pick up badges? Do you think this will reduce the crazy lines we saw last year?

FanimeCon is a 24 hour con, so yes, you can show up at 4 AM to line up for badges. Badge pick-up won't be available until 8 AM, though.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on March 31, 2014, 11:30:04 AM
If you register online between April 1st and whenever online registration ends, are you still able to pick up on Day 0?

Edit: Also the FAQ is confusing, what's the difference between "Pre-Registration", "Prepaid" and "Early Registration?" Because all the terms are used in different contexts and different capitalization without there being any hard definitions.

FanimeCon Early Online Registration Prices:
•   Registration opens:  $55
•   First price break (February 28, 2014 at 11:59pm PST):  $65
•   Early registration/At-con registration (March 31st, 2014 at 11:59pm PST):  $75
Q: I Pre-registered at the convention last year and was wondering how I am able to confirm that.

A: We will be open from Thursday to Monday of FanimeCon. Thursday, will be pick-up exclusively for Pre-Registration attendees only.
A: No, Thursday is an additional option for prepaid members who wish to pick up their badge on that day.

Maybe you could start calling them "Reg Group A" and "Reg Group B" or something, or nail down what counts as what for clarity.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SquishyK on March 31, 2014, 01:06:32 PM
If you register online between April 1st and whenever online registration ends, are you still able to pick up on Day 0?

Edit: Also the FAQ is confusing, what's the difference between "Pre-Registration", "Prepaid" and "Early Registration?" Because all the terms are used in different contexts and different capitalization without there being any hard definitions.

FanimeCon Early Online Registration Prices:
•   Registration opens:  $55
•   First price break (February 28, 2014 at 11:59pm PST):  $65
•   Early registration/At-con registration (March 31st, 2014 at 11:59pm PST):  $75
Q: I Pre-registered at the convention last year and was wondering how I am able to confirm that.

A: We will be open from Thursday to Monday of FanimeCon. Thursday, will be pick-up exclusively for Pre-Registration attendees only.
A: No, Thursday is an additional option for prepaid members who wish to pick up their badge on that day.

Maybe you could start calling them "Reg Group A" and "Reg Group B" or something, or nail down what counts as what for clarity.

This happens often when information is copied over from year to year and some things change. If the document isn't closely reviewed old terminology gets mixed in and it can be confusing. When they say "Thursday, will be pick-up exclusively for Pre-Registration attendees" This is likely an old term and should probably be replaced with "exclusively for prepaid attendees". However, "I Pre-registered at the convention last year" clearly refers to people who paid for their badge for next year's con at the end of last year's con. Using a term like "Pre-registered" is probably still antiquated terminology and should simply state "I registered for this year's convention at the end of last year's convention" or "I paid for this year's badge at the end of the convention last year". Also, they switch between "prepaid" and "pre-paid", google says it should be "prepaid", either way they should probably pick one and stick with it.

Since Fanime may be printing labels for badges at-con like they did last year it is possible that you might be able to pay for your badge Thursday morning (day 0) and pick it up that day when they open for badge pick-up. They would no longer have to print out all the "pre-reg" badges ahead of time (double checked and they do not seem to have a cut off time for online full-weekend registration). Also, it seems like they will have 2 lines for the rest of the con, paid online and pay at-con. Because they now allow even one day attendees to pay online the day of.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on March 31, 2014, 02:51:18 PM
Since Fanime may be printing labels for badges at-con like they did last year it is possible that you might be able to pay for your badge Thursday morning (day 0) and pick it up that day when they open for badge pick-up.

If that's the case it's a definite change from last year. Pre-reg will likely be closed sometime in early to mid-May.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: philipwing on March 31, 2014, 02:53:43 PM
Why are we asked to choose between Fanime and Clockwork Alchemy at registration? It definitely gave me pause without a path for an answer. I interpreted it as we had to choose and would only be registered for one and not the other. Went through anyways.

FYI, no link on the convention webpage for this forum. Had to find it on Twitter.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on March 31, 2014, 03:37:18 PM
Why are we asked to choose between Fanime and Clockwork Alchemy at registration? It definitely gave me pause without a path for an answer. I interpreted it as we had to choose and would only be registered for one and not the other. Went through anyways.

FYI, no link on the convention webpage for this forum. Had to find it on Twitter.

You're asked to pick con so they can give money to which one you want, and pickup location determines where you get it.

There's definitely a link to the forums on the webpage now, its the middle one.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Akita on April 02, 2014, 10:10:55 PM
I emailed Reg the other day, in regards to one of my friend buying an individual pass, and then wanting to add onto my group.  However, to my surprise, this process is not "allowed"; meaning I would have to add him into my group, and register him as a completely NEW person (paying the new fee, when he's already paid), while he get's reimbursed his early pre-reg money.  I think that's a bit screwed up in my opinion, since I am adding one less person to the line of thousands on Day 0.  Is this the ONLY way to do it?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on April 02, 2014, 10:36:51 PM
I emailed Reg the other day, in regards to one of my friend buying an individual pass, and then wanting to add onto my group.  However, to my surprise, this process is not "allowed"; meaning I would have to add him into my group, and register him as a completely NEW person (paying the new fee, when he's already paid), while he get's reimbursed his early pre-reg money.  I think that's a bit screwed up in my opinion, since I am adding one less person to the line of thousands on Day 0.  Is this the ONLY way to do it?

If you've already e-mailed reg they probably have the final say.

That sounds like a dumb restriction, though. It probably has something to do with the way the reg system is set up.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: ewu on April 02, 2014, 10:41:07 PM
Yes it is a systems restriction and not a policy we have set. Sorry!
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on April 02, 2014, 11:05:47 PM
Yes it is a systems restriction and not a policy we have set. Sorry!

Couldn't his friend register as a new member with the group, get reimbursed, AND have Fanime credit him the difference so he's not losing any money?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: ewu on April 02, 2014, 11:13:01 PM
Couldn't his friend register as a new member with the group, get reimbursed, AND have Fanime credit him the difference so he's not losing any money?

I would say email registration. registrationATfanime and not the faniregATcmrus address and tell them your situation. They may be able to help.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on April 07, 2014, 12:16:54 PM
Have the times for Thursday badge pickup been announced yet?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: princesskitty18 on April 07, 2014, 03:53:48 PM
is there a specific end date for online registration?
as in, what is the last day to register online?
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on April 07, 2014, 06:10:03 PM
is there a specific end date for online registration?
as in, what is the last day to register online?

In previous years there has been, usually a couple weeks before the con itself.

Edit: Last year it was announced on May 10th that reg would be closing on May 12th, but then updated to May 14th. So if that's anything to go by, they won't be announcing it's closing until it's almost closed.
Title: Re: 3 Group Reg Questions
Post by: SOawesomeness on April 10, 2014, 09:44:22 AM
1. Is it okay if I make someone else in my group the group leader even though I'm paying for everyone's badges? Because I don't have a Government Issued ID, only a High school ID (last year they let me get my group's badges with my school ID but I don't wanna push my luck for this year...). I'm the only person in the group with enough money to pay for everyone.

2. Is the Group Leader picks up the badges rule going to be properly followed this year? Because last year your STAFF was giving me a hard time when I was picking up my group's badges. I had the paperwork and everything to show I was the group leader but they wouldn't give me my groups badges because I wasn't the "owner" of their badges. Luckily my group came with me on Day 0 so we were able to pick up our badges, but I really don't want to have to go this problem again.

3. Does the Group Name appear on anything (like our Badges)? I'm just wondering since we're running really low on time and can't decide on a group name lol.

(Not a staff member)
1. Yes I think you can, every year before this I've signed everyone in my group up and used my paypal to buy all badges, but have only been group leader one year. I don't see why you shouldn't be able too.

2. That seems really strange, we've never had problems getting everyone's badges so I can't explain that at all.....

3. I think I've read that the group name doesn't appear on the badge. Just the standard info that's on them every year.
Hi!

Group name will not appear on the badge. Just Fan Name and Legal name will appear on your badge.

As to #2, I would heavily doubt that- "owner" does not show up in our system as I'm assuming with "owner" you mean person who paid? The group leader is the only one who is authorized to pick up the group's badges.

In the past, Fanime hasn't offered one day badges during pre- or early-registration for individuals OR groups. One day badges have to be purchased at-con.

According to the first post on this thread, they are not offered during pre- or early- registration (terms fanime seems to be moving away from using). But you CAN pay for them online. You must still purchase them online on the SAME day you wish to attend and then pick them up at the convention center. (or clockwork alchemy)
This is confirmed. You will only be able to purchase one-day memberships on the day-of.

3. Is there a way to group register for a single day? For example, if 4 people want to attend on Saturday only.
Yes, there will be!

4. If registration opens at 12:01 AM, does this mean we can come as early as (hypothetically) 4 AM to pick up badges? Do you think this will reduce the crazy lines we saw last year?
You're confusing two things there- Online registration opens up at 12:01am- but the physical location of FanimeCon Registration & pickup opens at 8am.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on April 10, 2014, 09:53:32 AM
If you register online between April 1st and whenever online registration ends, are you still able to pick up on Day 0?

Edit: Also the FAQ is confusing, what's the difference between "Pre-Registration", "Prepaid" and "Early Registration?" Because all the terms are used in different contexts and different capitalization without there being any hard definitions.

Maybe you could start calling them "Reg Group A" and "Reg Group B" or something, or nail down what counts as what for clarity.
Pre-registration and prepaid are essentially the same. We are doing away with Early Registration since that is what we used in previous years.

Since Fanime may be printing labels for badges at-con like they did last year it is possible that you might be able to pay for your badge Thursday morning (day 0) and pick it up that day when they open for badge pick-up. They would no longer have to print out all the "pre-reg" badges ahead of time (double checked and they do not seem to have a cut off time for online full-weekend registration). Also, it seems like they will have 2 lines for the rest of the con, paid online and pay at-con. Because they now allow even one day attendees to pay online the day of.
It is possible, but I highly discourage that. Thursdays are typically very understaffed with extremely long lines since many attendees come to pick up their badge on Thursdays.

Confirmed- we will have essentially 2 lines- Paid online and Pay At-Con/Register. They have slightly different labels, but the meaning is essentially the same.

Since Fanime may be printing labels for badges at-con like they did last year it is possible that you might be able to pay for your badge Thursday morning (day 0) and pick it up that day when they open for badge pick-up.

If that's the case it's a definite change from last year. Pre-reg will likely be closed sometime in early to mid-May.

Sorry- this is incorrect. We will be closing for about a week or two (it is not known yet but we will announce it ahead of time), and then come back up via a different registration website and system. We are hoping to minimize the amount of down time for online registration while also switching these systems for the at-con system.

Have the times for Thursday badge pickup been announced yet?
Thursday times are extremely TBA as it depends on the number of Registration staff that is available to start working. I can say we will be open by 3pm until 8pm but when we initially open is in the air until further notice, which we hope to firm up soon. However, I will say again that Thursday is our must understaffed day.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on April 10, 2014, 11:11:53 AM
If you register online between April 1st and whenever online registration ends, are you still able to pick up on Day 0?

Edit: Also the FAQ is confusing, what's the difference between "Pre-Registration", "Prepaid" and "Early Registration?" Because all the terms are used in different contexts and different capitalization without there being any hard definitions.

Maybe you could start calling them "Reg Group A" and "Reg Group B" or something, or nail down what counts as what for clarity.
Pre-registration and prepaid are essentially the same. We are doing away with Early Registration since that is what we used in previous years.

Thanks for clarifying it. Could someone update the FAQ? There was a debate ongoing on Facebook and some people were under the impression that if you registered after March 31st you couldn't pick up your badge on Day 0.

Have the times for Thursday badge pickup been announced yet?
Thursday times are extremely TBA as it depends on the number of Registration staff that is available to start working. I can say we will be open by 3pm until 8pm but when we initially open is in the air until further notice, which we hope to firm up soon. However, I will say again that Thursday is our must understaffed day.

So... you guys will be open (as in handing out badges) starting at 3 PM at least, but it might be even earlier? That's great, I think last year's 7 PM start time was hard on everyone.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on April 10, 2014, 12:00:08 PM
Thanks for clarifying it. Could someone update the FAQ? There was a debate ongoing on Facebook and some people were under the impression that if you registered after March 31st you couldn't pick up your badge on Day 0.
Right. For the sake of time and staff on Thursdays though, I will be attempting to have a cutoff date for online registrants. Those who register and pay after the 31st will not be able to pick up on Thursday. I'll edit the FAQ both on the website and on the forums once I have a good chunk of time to do so.

Edit: we will not be limiting Thursday to any pre-paid members BUT I will advise everyone that Thursday is extremely busy and may contain long lines.

So... you guys will be open (as in handing out badges) starting at 3 PM at least, but it might be even earlier? That's great, I think last year's 7 PM start time was hard on everyone.
I am not promising anything regarding earlier, and of course, barring any huge incident. Yes, I agree, the late start time last year was hard on everyone, including staff. Luckily, we have the venue much earlier this year instead of starting at 2pm last year.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on April 10, 2014, 02:33:22 PM
Right. For the sake of time and staff on Thursdays though, I will be attempting to have a cutoff date for online registrants. Those who register and pay after the 31st will not be able to pick up on Thursday. I'll edit the FAQ both on the website and on the forums once I have a good chunk of time to do so.

Wait, so if you register from April 1st until online reg closes, you don't get to pick up your badge on Day 0?

Edit: Serously, please do up something like this:

Group A Registration: $50, registered at end of FanimeCon previous year.
Group B Registration: $55, online registration from open-Feburary 28th 2014
Group C Registration: $65, online registration from March 1st - March 31st
Group D Registration: $75, online registration from April 1st until close
Group E Registration: $75, online registration during Fanime Con

Then you just need to say stuff like "Groups A,B, & C can pick-up Day 0" instead of using the half-dozen ambiguous terms the FAQ has now.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: AirEric on April 10, 2014, 04:29:39 PM
Will those selling at Artist Alley or the Dealers hall be able to surpass the pre-registration line? That was very convenient in previous years.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on April 10, 2014, 09:51:37 PM
Wait, so if you register from April 1st until online reg closes, you don't get to pick up your badge on Day 0?

Edit: Serously, please do up something like this:

Group A Registration: $50, registered at end of FanimeCon previous year.
Group B Registration: $55, online registration from open-Feburary 28th 2014
Group C Registration: $65, online registration from March 1st - March 31st
Group D Registration: $75, online registration from April 1st until close
Group E Registration: $75, online registration during Fanime Con

Then you just need to say stuff like "Groups A,B, & C can pick-up Day 0" instead of using the half-dozen ambiguous terms the FAQ has now.
Thank you for the suggestions!

Will those selling at Artist Alley or the Dealers hall be able to surpass the pre-registration line? That was very convenient in previous years.
Artists Alley will have their own set of instructions on where to pick up their badge. In addition, Dealers participants also will pick up their badge in a separate area, like they did last year as well.

Essentially, if you're a special group, you should/will be told where to pick up your badge.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: kookiekween99 on April 13, 2014, 02:19:26 AM
Have the times for Thursday badge pickup been announced yet?
Thursday times are extremely TBA as it depends on the number of Registration staff that is available to start working. I can say we will be open by 3pm until 8pm but when we initially open is in the air until further notice, which we hope to firm up soon. However, I will say again that Thursday is our must understaffed day.

When will we know for sure? My boyfriend has to buy train tickets and needs to know when to plan to show up, and I have other people who need to know for other reasons.

As for being understaffed, I would be willing to volunteer for that, but I'm not willing to work the whole con. Just Thursday, cuz that needs the most help. Like, I wouldn't even care about getting any cost off my badge. I'd just rather be on the other side actually making a difference than standing/sitting in line. So far, everyone I've asked about the possibility of partial-staffing/volunteering for no reimbursement isn't possible, though.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on April 13, 2014, 05:01:36 PM
Wait, so if you register from April 1st until online reg closes, you don't get to pick up your badge on Day 0?

Quoting this because I didn't get a straight answer. Do people who registered online after MArch 31st get to pick up their badges on Day 0?

When will we know for sure? My boyfriend has to buy train tickets and needs to know when to plan to show up, and I have other people who need to know for other reasons.

You probably want to be earlier rather than later, given that people will be lining up well in advance of 3 o'clock.

As for being understaffed, I would be willing to volunteer for that, but I'm not willing to work the whole con. Just Thursday, cuz that needs the most help. Like, I wouldn't even care about getting any cost off my badge. I'd just rather be on the other side actually making a difference than standing/sitting in line.

This. I'd rather do something productive that helps the line move rather than just stand in it.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on April 16, 2014, 09:38:29 PM
Wait, so if you register from April 1st until online reg closes, you don't get to pick up your badge on Day 0?

Quoting this because I didn't get a straight answer. Do people who registered online after MArch 31st get to pick up their badges on Day 0?

When will we know for sure? My boyfriend has to buy train tickets and needs to know when to plan to show up, and I have other people who need to know for other reasons.

You probably want to be earlier rather than later, given that people will be lining up well in advance of 3 o'clock.

As for being understaffed, I would be willing to volunteer for that, but I'm not willing to work the whole con. Just Thursday, cuz that needs the most help. Like, I wouldn't even care about getting any cost off my badge. I'd just rather be on the other side actually making a difference than standing/sitting in line.

This. I'd rather do something productive that helps the line move rather than just stand in it.

For your first quote- I've edited my above post. We will not be limiting pickups on Thursdays to pre-paid members. However, I will urge members to pick up their badge on Friday as opposed to Thursday, as we will have long lines then.

For your last point- Registration will only work with volunteers who have gone through the volunteer process. If you'd like more information or clarification, please e-mail volunteers[AT]fanime[DOT]com.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on April 16, 2014, 09:40:27 PM
Have the times for Thursday badge pickup been announced yet?
Thursday times are extremely TBA as it depends on the number of Registration staff that is available to start working. I can say we will be open by 3pm until 8pm but when we initially open is in the air until further notice, which we hope to firm up soon. However, I will say again that Thursday is our must understaffed day.

When will we know for sure? My boyfriend has to buy train tickets and needs to know when to plan to show up, and I have other people who need to know for other reasons.

As for being understaffed, I would be willing to volunteer for that, but I'm not willing to work the whole con. Just Thursday, cuz that needs the most help. Like, I wouldn't even care about getting any cost off my badge. I'd just rather be on the other side actually making a difference than standing/sitting in line. So far, everyone I've asked about the possibility of partial-staffing/volunteering for no reimbursement isn't possible, though.
We are setting the time for 3pm-8pm on Thursday. We will try to open up earlier but at this time, I cannot promise anything other than 3pm as our official start.

Thank you for your patience.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SquishyK on April 17, 2014, 10:03:41 AM
nm
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Foxberry on April 21, 2014, 12:40:26 AM
I did a forum search, saw that last year that Clockwork allowed for Thursday pickup at Clockwork's location.
I did a search and couldn't find any confirmation for this year I just wanted to be sure as I requested to pick up my badge there this year instead at the convention center.
Will this apply to this year as well?
Thank you :)
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: Admiral Donuts on April 21, 2014, 12:58:50 AM
Yes. Note that it will be Clockwork Alchemey artwork.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SquishyK on April 21, 2014, 09:17:21 AM
I did a forum search, saw that last year that Clockwork allowed for Thursday pickup at Clockwork's location.
I did a search and couldn't find any confirmation for this year I just wanted to be sure as I requested to pick up my badge there this year instead at the convention center.
Will this apply to this year as well?
Thank you :)
The Clockwork Alchemy registration FAQs indicate that yes, Thursday badge pickup will be an option. The exact times that registration at the Double Tree will open have not been posted yet.
Title: Re: Registration for Attendee & Hotel FAQ for 2014
Post by: SOawesomeness on May 01, 2014, 12:48:13 PM
I did a forum search, saw that last year that Clockwork allowed for Thursday pickup at Clockwork's location.
I did a search and couldn't find any confirmation for this year I just wanted to be sure as I requested to pick up my badge there this year instead at the convention center.
Will this apply to this year as well?
Thank you :)
The Clockwork Alchemy registration FAQs indicate that yes, Thursday badge pickup will be an option. The exact times that registration at the Double Tree will open have not been posted yet.
Hrmm. Let me get on that. I'll poke them to post it. Thanks!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: Admiral Donuts on May 04, 2014, 10:28:42 AM
Group Registration
Q: What is Group Registration?
A: It is online registration for groups of 2 or more people. This is so that someone can pay collectively. There is no group discount.

Q: Do we get discounts?
A: There are no discounts for group registration.

Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?
A: Only the group leader can pick up the badges. No one else may pick up the group’s badges — this is to prevent theft. The leader must have either a valid student ID or a valid government-issued photo ID during pick-up, otherwise no one can pick up their badges. WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF THE BADGES TO THE GROUP MEMBERS. Any lost badges will result in a re-print fee.

Q: Is there a group size for Group Registration?
A: No. If you have single memberships and would like to create a group, please fill out the form at r.fanime.com/groups in order to have your memberships merged into a group using your confirmaton code found after payment.

Quoting this because so many people had issues with the changes to group reg this year.

r.fanime.com isn't up yet, unfortunately.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: admyr_777 on May 04, 2014, 11:14:40 AM
I have been trying to do online registration, but have had no luck since it seems the registration page is being updated.  The thing is the page said the new registration page will be open on May 3rd.  It has already past and no luck.  Is there an ETA for the registration page?
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: Kuudere on May 04, 2014, 03:22:45 PM
Group Registration
Q: What is Group Registration?
A: It is online registration for groups of 2 or more people. This is so that someone can pay collectively. There is no group discount.

Q: Do we get discounts?
A: There are no discounts for group registration.

Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?
A: Only the group leader can pick up the badges. No one else may pick up the group’s badges — this is to prevent theft. The leader must have either a valid student ID or a valid government-issued photo ID during pick-up, otherwise no one can pick up their badges. WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF THE BADGES TO THE GROUP MEMBERS. Any lost badges will result in a re-print fee.

Q: Is there a group size for Group Registration?
A: No. If you have single memberships and would like to create a group, please fill out the form at r.fanime.com/groups in order to have your memberships merged into a group using your confirmaton code found after payment.

Quoting this because so many people had issues with the changes to group reg this year.

r.fanime.com isn't up yet, unfortunately.

Wow, thanks for quoting that. I probably wouldn't have noticed that change. Time to merge some accounts so my boyfriend can take care of hotel stuff while I get the badges.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: InsaneDavid on May 04, 2014, 03:33:07 PM
Group Registration
Q: What is Group Registration?
A: It is online registration for groups of 2 or more people. This is so that someone can pay collectively. There is no group discount.

Q: Do we get discounts?
A: There are no discounts for group registration.

Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?
A: Only the group leader can pick up the badges. No one else may pick up the group’s badges — this is to prevent theft. The leader must have either a valid student ID or a valid government-issued photo ID during pick-up, otherwise no one can pick up their badges. WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF THE BADGES TO THE GROUP MEMBERS. Any lost badges will result in a re-print fee.

Q: Is there a group size for Group Registration?
A: No. If you have single memberships and would like to create a group, please fill out the form at r.fanime.com/groups in order to have your memberships merged into a group using your confirmaton code found after payment.

Quoting this because so many people had issues with the changes to group reg this year.

r.fanime.com isn't up yet, unfortunately.

Wow, thanks for quoting that. I probably wouldn't have noticed that change. Time to merge some accounts so my boyfriend can take care of hotel stuff while I get the badges.

Awesome! Yes, thank you Admiral Donuts for bringing this to our attention.  I just completed the form - much more convenient as it means my girlfriend doesn't have to worry about getting downtown to pick up her badge on Thursday as I can take care of it for the both of us, like I have years before.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: SOawesomeness on May 04, 2014, 04:35:07 PM
I have been trying to do online registration, but have had no luck since it seems the registration page is being updated.  The thing is the page said the new registration page will be open on May 3rd.  It has already past and no luck.  Is there an ETA for the registration page?
Sorry about that- we've been having technical difficulties with some aspects of it. We should have it 100% up and running at latest by Tuesday- though it depends on when we can get our email service completely up.

It has been intermittently on and off though, as of the 3rd.

Sorry about the inconvenience- and thank you so much for your patience!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: DangerHeart on May 05, 2014, 03:23:03 PM
Any estimate of when the E-Postcard will be emailed out for badge pick up? And will it be like in previous years with the entire groups information it or will they be emailed individually?
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: brohamjeff on May 07, 2014, 12:33:02 AM
Also wondering about E-post card.  Any info?
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: kookiekween99 on May 07, 2014, 10:55:29 AM
Well, since the last day to make changes to your group is May 13, I'd hazard a guess that the postcards will go out some time after that.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: SOawesomeness on May 07, 2014, 03:53:05 PM
We're going to try to have the e-postcards sent out sooner than that but ultimately, it may be a few days after May 13th given that we will have to make a significant amount of changes that people have requested already.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: funsi on May 07, 2014, 10:30:56 PM
So if I buy a one-day badge online, can I pick up my badge in the "paid online registration" line?
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: Admiral Donuts on May 07, 2014, 10:53:06 PM
So if I buy a one-day badge online, can I pick up my badge in the "paid online registration" line?

I think so. When you go to reg there will probably be two lines, one for buying badges and one for picking up.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: SOawesomeness on May 08, 2014, 10:50:49 AM
So if I buy a one-day badge online, can I pick up my badge in the "paid online registration" line?
Yes, you will be able to.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: ericho5 on May 12, 2014, 02:11:17 AM
I got a question about group reg.
Since the new update, i can't get the list of people i already have in my group before the update and if i had already paid for them. The system from earlier was a bit easier to get the information but this update wont let me see it. I also forgot the confirmation code because my email deletes any old email that is over 2 months old.
Can you help me?
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: SOawesomeness on May 13, 2014, 03:40:05 PM
I got a question about group reg.
Since the new update, i can't get the list of people i already have in my group before the update and if i had already paid for them. The system from earlier was a bit easier to get the information but this update wont let me see it. I also forgot the confirmation code because my email deletes any old email that is over 2 months old.
Can you help me?
Please go to r.fanime.com and use the request confirmation e-mail tool. There your confirmation code and group roster will be listed on the email that will be sent to you.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: snowbunnie on May 13, 2014, 09:51:01 PM
this has probably been answered so many times BUT I'll ask anyway lol

If you have a group registration do ALL the group members have to be there? I'm the leader for our group and I have my sister as a follower but she has finals on thursday and can't come to day zero to pick up her badge so I was wondering if she needed to be there or not...
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: Admiral Donuts on May 13, 2014, 09:57:48 PM
this has probably been answered so many times BUT I'll ask anyway lol

If you have a group registration do ALL the group members have to be there? I'm the leader for our group and I have my sister as a follower but she has finals on thursday and can't come to day zero to pick up her badge so I was wondering if she needed to be there or not...

No, only the group leader has to be there.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: raininshadows on May 14, 2014, 09:39:51 AM
Clockwork Alchemy lists their preregistration pickup times on Thursday as 5 to 8. Are the 3-to-8 times I'm seeing everywhere else for Fanime pickup only, or will Clockwork Alchemy be allowing pickup starting at 3? Thanks!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: DangerHeart on May 14, 2014, 10:04:47 AM
Clockwork Alchemy lists their preregistration pickup times on Thursday as 5 to 8. Are the 3-to-8 times I'm seeing everywhere else for Fanime pickup only, or will Clockwork Alchemy be allowing pickup starting at 3? Thanks!

Yes I think they have different times. I'd contact CA's reg department if you want to make sure.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: Admiral Donuts on May 14, 2014, 11:21:17 AM
Clockwork Alchemy lists their preregistration pickup times on Thursday as 5 to 8. Are the 3-to-8 times I'm seeing everywhere else for Fanime pickup only, or will Clockwork Alchemy be allowing pickup starting at 3? Thanks!

Where are they listing it?
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: SquishyK on May 14, 2014, 12:36:17 PM
Clockwork Alchemy lists their preregistration pickup times on Thursday as 5 to 8. Are the 3-to-8 times I'm seeing everywhere else for Fanime pickup only, or will Clockwork Alchemy be allowing pickup starting at 3? Thanks!

Where are they listing it?

Um, on the ClockworkAlchemy reg page: http://www.clockworkalchemy.com/#/essentials/reg (http://www.clockworkalchemy.com/#/essentials/reg)
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/3/2014]
Post by: ewu on May 14, 2014, 07:30:59 PM
Please see here: http://forums.fanime.com/index.php/topic,19316.msg478261.html#msg478261

Fanime at 3 and CA at 5.... Kinda
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/14/2014]
Post by: matthewlow on May 18, 2014, 09:20:04 PM
Apologize if I missed this, but is it too late to change group leaders? Another member of my group is going to make it down to SJ before I will, and with now knowing that we can pick up at either location, I'd assume he can get through the Fanime line starting at 3 before my planned 6 PM arrival for Clockwork's line. Thanks!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/14/2014]
Post by: SOawesomeness on May 18, 2014, 11:01:54 PM
Apologize if I missed this, but is it too late to change group leaders? Another member of my group is going to make it down to SJ before I will, and with now knowing that we can pick up at either location, I'd assume he can get through the Fanime line starting at 3 before my planned 6 PM arrival for Clockwork's line. Thanks!
You will be able to, up to... let's say like Tuesday at the latest but note that the later you request it, the less and less likely we will be able to fulfill your request as we will be moving on-site and be preparing for that.

GET YOUR REQUESTS IN, PEOPLE!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: SOawesomeness on May 20, 2014, 12:01:14 AM
Hi all,

We've updated some information on the FAQ:

You may now purchase single-day memberships and other badge types slightly earlier than before:

Full Weekend: until May 24th, 6 pm
Friday: only May 23rd, 12:01 am - 6 pm
Saturday: May 23rd, 8:30 pm - May 24th, 6 pm
Sunday: May 24th, 8:30 pm - May 25th, 6 pm
Monday: May 25th, 8:30 pm - May 26th, 11 am
Half Weekend (Sunday and Monday):  May 24th, 8:30 pm - May 25th, 6 pm

Note that these hours are when Registration closes for the day. If for some reason Reg is still open and you purchase a single day membership (for example) for Saturday but you come on Friday, we will turn you away. If you purchase a Friday only membership at (for example) 5:59pm and somehow get delayed and do not come to pick up your badge the same day after 7pm when we close, we will turn you away. We will, however, give you the option to come back the next day and upgrade your Friday membership to a Saturday one if you are willing to pay the difference. Our policy still is that we do not offer refunds or transfers of membership regardless of if the badge is redeemed or not.

Thanks all!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: SOawesomeness on May 20, 2014, 11:04:17 PM
Hi all,

We have made another change to the FAQ:

Clockwork Alchemy Registration Hours
Thursday: 5pm – 8pm
Friday: 8am – 8pm
Saturday: 8am – 8pm
Sunday: 8am – 8pm
Monday: 8am – 12pm

Thanks!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: Printsheep on May 21, 2014, 03:30:13 PM
Hi, I wanted some clarification about buying badges on site.

I want to buy a Friday only badge...so it's possible to buy a Friday badge from 12:01am until 6pm that day?

Also, if I want to attend on Sunday and I already have a Friday only badge, can I use the Special Registration line to upgrade?
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: kookiekween99 on May 21, 2014, 03:35:18 PM
Hi, I wanted some clarification about buying badges on site.

I want to buy a Friday only badge...so it's possible to buy a Friday badge from 12:01am until 6pm that day?

Also, if I want to attend on Sunday and I already have a Friday only badge, can I use the Special Registration line to upgrade?

If you're planning to attend both Friday and Sunday, it's cheaper to buy a weekend badge than it it to individually buy Friday and Sunday badges.

As for the other questions, I'll let the Reg Goddess get those.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: Printsheep on May 21, 2014, 03:37:33 PM
Hi, I wanted some clarification about buying badges on site.

I want to buy a Friday only badge...so it's possible to buy a Friday badge from 12:01am until 6pm that day?

Also, if I want to attend on Sunday and I already have a Friday only badge, can I use the Special Registration line to upgrade?

If you're planning to attend both Friday and Sunday, it's cheaper to buy a weekend badge than it it to individually buy Friday and Sunday badges.

As for the other questions, I'll let the Reg Goddess get those.
I'm actually going to be volunteering, so it will be better for me to volunteer ten hours than volunteer 20 hours to compensate for a full weekend badge. Thank you, though!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: koella on May 22, 2014, 12:47:19 PM
Hi, I'm thinking of picking up my pre-reg badge today and I wanted to know if I happen to still be in line by the time badge pick up is supposed to be over, will I be turned away? Or will they cut off the line at that point but still let the people who are already in line pick up their badges?
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: Admiral Donuts on May 22, 2014, 01:17:47 PM
Hi, I'm thinking of picking up my pre-reg badge today and I wanted to know if I happen to still be in line by the time badge pick up is supposed to be over, will I be turned away? Or will they cut off the line at that point but still let the people who are already in line pick up their badges?

You won't be turned away once you're in line.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: svatoid on May 22, 2014, 01:36:27 PM
Registration opened befoer noon. I was in and out in 15 minutes!!!
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: Freud on May 22, 2014, 02:00:29 PM
Do you need to print out the email? What if you have it on your phone? My friend is in line and she didn't print out anything.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: InsaneDavid on May 22, 2014, 02:12:41 PM
Do you need to print out the email? What if you have it on your phone? My friend is in line and she didn't print out anything.

I believe Reg said that as long as you turn your phone up to full brightness they may be able to scan the QR code.  You will need photo ID regardless.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: cassz on May 22, 2014, 09:16:12 PM
Do you need to print out the email? What if you have it on your phone? My friend is in line and she didn't print out anything.

At Doubletree, they were able to scan the QR code from my iPhone.
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: kanu_knl on May 24, 2014, 09:13:31 PM
I'm bringing my cousins who dont have photo ID. Is it possible for them to go? Can I register as the group leader and bring them in?
Thanks
Title: Re: Registration for Attendee FAQ for 2014 - updated as of [5/20/2014]
Post by: Admiral Donuts on May 25, 2014, 08:29:05 AM
I'm bringing my cousins who dont have photo ID. Is it possible for them to go? Can I register as the group leader and bring them in?
Thanks

If you're group leader you will get all the badges.