I was called today (5/25) Wednesday that my reservation on (05/27) Friday was not available since they are overbooked. The three months ago I had made the reservation was apparently not enough time for them to realize that there were not enough rooms? Hotels fault? Keep reading....
The manager said I was being put in a hotel 4 miles away near the airport and I could take a shuttle back and forth to the convention. How nice... a 25 minute shuttle ride is always more convenient than being within walking distance of the con. I would get emailed the new hotel information and it would be the same rate. Thank you Fairmont for putting me up somewhere that would have cost me the same without reserving three months in advance.
Six hours pass and no email. So I call again...
Second manager I talked to informed me that it was not the hotel's fault that the con had only given the list of guests to input a week ago. What is the point in getting a 5:30am advance hotel registration time three months ago when the con staff waits till a week before the con to give the hotel the list of people that registered. Then get screwed out a room and pay the same rate and be inconvenienced.
I count the hotel and con both at fault. If it is not hotel reservations it is the registration process.
The manager said I was being put in a hotel 4 miles away near the airport and I could take a shuttle back and forth to the convention. How nice... a 25 minute shuttle ride is always more convenient than being within walking distance of the con. I would get emailed the new hotel information and it would be the same rate. Thank you Fairmont for putting me up somewhere that would have cost me the same without reserving three months in advance.
Six hours pass and no email. So I call again...
Second manager I talked to informed me that it was not the hotel's fault that the con had only given the list of guests to input a week ago. What is the point in getting a 5:30am advance hotel registration time three months ago when the con staff waits till a week before the con to give the hotel the list of people that registered. Then get screwed out a room and pay the same rate and be inconvenienced.
I count the hotel and con both at fault. If it is not hotel reservations it is the registration process.