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1
Registration / Feedback Form and Forum Thread for FanimeCon 2013
« on: May 27, 2013, 12:11:17 PM »
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

2
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

3
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

4
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

5
Dealers Room / Feedback Form and Forum Thread for FanimeCon 2013
« on: May 27, 2013, 12:11:00 PM »
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

6
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

7
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

8
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

9
https://docs.google.com/forms/d/1WUsyOJkzz0qwypoNR5waear2tF119V60FExdi0G44Ig/viewform

A feedback thread may be found here, but posted feedback will not effectively reach staff if you do not use the above form.
http://forums.fanime.com/index.php/topic,18540.0.html

10
Live Programming and Events / Artist Alley Registration Information!
« on: April 05, 2013, 06:12:05 PM »
Artist Alley registration will be opening at 7:00 PM today (4/5/13). Here are some very important links:

Agreement
Registration page (page won't flip over to the registration page until 7:00 PM)

11
Read subject. Mind blown, right? :)

Don't forget about this either (quoted below for convenience).
Hey look, the AA agreement is available on the Fanime website: http://www.fanime.com/essentials/event-registration/#artist-alley

Registration will all be done online and should be coming up soon. In the next few days/hours we will announce when we will open AA reg. Until then, take a look at the agreement and DO NOT attempt to mail in the completed agreement, that will NOT secure you a table.

Updated to reflect 7PM opening time.

13
Hotel and Facilities / FanimeCon 2013 Hotel Room Prices
« on: January 23, 2013, 03:18:53 PM »
This list was requested by numerous members so that they could better plan out where they want to stay. I have listed a summary below*.

Hilton San Jose: $88 to $122
San Jose Marriott Downtown: $79 to $159
Hyatt Place San Jose Downtown: $112 to $112
The Sainte Claire Hotel: $82 to $150
The Fairmont San Jose: $89 to $115
Ramada San Jose: $67 to $72
Holiday Inn San Jose Airport: $79 to $89
Radisson Hotel San Jose: $79 to $79
DoubleTree by Hilton San Jose: $86 to $89

*Doesn't include any taxes or other fees. Deposits range per hotel.

14
Registration / FanimeCon 2013 Attendee Registration FAQ *updated 5/1*
« on: January 23, 2013, 03:12:24 PM »
FanimeCon 2013 Attendee Registration FAQ

Note: FanimeCon 2013 Registration will be moved from the convention center to the Regency and Imperial Ballrooms of the Fairmont San Jose

FanimeCon Registration Official 2013 hours

Thursday: 7pm-10pm
Friday: 8am-7pm
Saturday: 8am-7pm
Sunday: 8am-7pm
Monday: 8am-12pm

FanimeCon 2013 Prices:

FanimeCon 2013 At-Con Registration
Full Weekend (Friday through Monday): $65
Friday: $35
Saturday: $40
Sunday: $40
Monday: $30
Half-weekend (Sunday and Monday): $55
Children (10 and under): Free with paid membership

Please note that prices and dates are subject to change.

FanimeCon 2013 Pre-Registration
(Full Weekend only)
$50     Launch through February 14, 2013
$55     February 15, 2013 through February 28, 2013
$60     March 1, 2013 through March 31, 2013

FanimeCon 2013 Early Registration
(Full Weekend only)
$65     April 1, 2013 through mid-May 2013 (exact date TBD)


Pre-Registration
Q: What is Pre-Registration?

A: Pre-Registration is the initial period of online registration.

Q: When/Where can I pick up my membership for Pre-Registration?

A: Pre-Registration members can pick up their badges starting on Thursday, May 23, 2013; they will not be mailed beforehand. You can pick up your badge at the Pre-Registration/Early Registration area in the Imperial and Fairmont Regency ballrooms of the Fairmont Hotel. Please note that this location is different from previous years due to construction in the San Jose Convention Center.

Q: So I pre-registered, but does that mean that I HAVE to pick up my badge on Thursday?
A: No, Thursday is an additional day for Pre-Registration members to pick up their badge. You can pick up your badge from Thursday-Monday during the hours Registration is open.

Q: I pre-registered at the convention last year and was wondering how I am able to confirm that.

A: If you pre-registered for FanimeCon 2013 at FanimeCon 2012, your account information will be available soon. 
Q: Is there Pre-Registration for one-day memberships?

A: We do not offer online registration for one-day memberships. To purchase a one-day membership, please come on the day you wish to attend FanimeCon and wait in the At-Con registration line to purchase it.


Early Registration
Q: What is Early Registration?

A: Early Registration is the final period of online registration. As with Pre-Registration, you can only purchase Full Weekend memberships.

Q: When/Where do I go to pick up my membership for Early Registration?

A: Early Registration members can pick up their badge starting on Thursday, May 23, 2013 (please see the info about Thursday pickup above). Badges will not be mailed beforehand. You can pick up your badge at the Pre-Registration/Early Registration area in the Imperial and Fairmont Regency ballrooms of the Fairmont Hotel. Please note that this location is different from previous years due to construction in the San Jose Convention Center.

Q: Is there Early Registration for one-day memberships?

A: We do not offer online registration for one-day memberships. To purchase a one-day membership, please come on the day you wish to attend FanimeCon and wait in the At-Con registration line to purchase it.

Group Registration
Q: What is Group Registration?

A: It is online registration for groups. This is so that one person, the group leader, can pay collectively for a group of people. Note that badge pickup is different for Group Registration. It still constitutes as Pre/Early Registration, depending on when you registered.

Q: Do we get discounts?

A: There are no discounts for group registration.

Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?

A: Only the group leader can pick up the group’s badges. To prevent theft, no one else may pick up the group’s badges. The group leader must have either a current student ID or a valid government-issued photo ID during pick-up, otherwise no one in the group can pick up their badges. FanimeCon is not responsible for the distribution of the badges to the group members. Any lost badges will result in a reprinting fee.

Q: How long is Group Registration offered for?

A: It will be offered online only during Pre/Early Registration dates. When purchasing memberships during At-Con Registration, you must register separately, but you may pay collectively.

At-Con Registration
Q: What is At-Con Registration?

A: At-Con memberships range from Full Weekend to one-day memberships. These memberships are purchased during FanimeCon 2013, hence the phrase “At-Con.”

Q: When/Where do I go to purchase my membership for At-Con Registration?

A: You can purchase your FanimeCon 2013 membership starting on Friday, May 24, 2013, in the At-Con registration line.

Q: Is this the only time I can purchase one-day memberships?

A: Yes. One-day memberships are only available during At-Con Registration.

Q: If I buy a one-day membership but I want to come back for more days, what should I do?

A: During FanimeCon 2013, please come to Registration and let the staff know that you wish to upgrade your badge.

Q: Are kids 10 and under free?

A: Yes, children 10 and under are free with a paid adult membership. However, they still need a badge. To get a Child Membership, you will need to register in the At-Con registration line.

Q: What are the hours for At-Con Registration?

A: TBA

Payment
Q: What forms of payment do you accept for online registration?

A: The online registration system accepts major credit cards through PayPal. You do not need an account to use PayPal, just a debit/credit card. We will not be accepting checks for online registration this year.

Q: What forms of payment do you accept for At-Con Registration?

A: For At-Con Registration, we will accept cash, checks, and credit/debit cards except for American Express.

Q: So I made an online registration account before the price deadline but didn’t pay, and now it’s after the deadline. When I pay, will I pay the amount before the deadline, or the current price?

A: You will have to pay the current membership price, not the price from when your account was made.

Q: I registered online and already paid, but I can’t make it to FanimeCon 2013 anymore. Can I get a refund or could I give my membership to a friend?

A: Memberships are non-transferrable and non-refundable, as stated during checkout.


Pick-Up for Pre/Early Registration Badges
Q: What time/days is Registration open at FanimeCon?

A: We will be open from Thursday through Monday of FanimeCon. Thursday is exclusively for Pre-Registration members to pick-up their badges. Times will be announced later.

Q: What do I need to pick up my badge if I purchased my membership online?

A: Please bring a valid government-issued photo ID (such as a passport, driver’s license, or state-issued photo ID card) or a current Student ID. You will also need to bring the electronic postcard that will be attached to your registration account before FanimeCon. (Driver’s/Learner’s Permit and Birth Certificates do not count as valid government-issued photo ID.)

Q: Wait, I can use my Student ID to pick up my badge?
A: Yes, we will be accepting current Student IDs this year.

Q: What is the electronic postcard?

A: It is a document that lists your registration information. It will be available to you closer to FanimeCon – we will email you and make an announcement. Make sure to print out the electronic postcard and bring it with you to pick up your badge.

Q: I am under 18 and do not have a driver’s license or passport – what do I do?

A: All FanimeCon members must have either a student ID or a valid government-issued photo ID. If an attendee is under 18 and does not have either a government-issued photo ID or student ID, they can still pick up their badge if their parent or legal guardian accompanies them to Registration. The parent or legal guardian must have a valid government-issued photo ID that is consistent with the information listed on the attendee’s registration. The parent or legal guardian is not required to purchase a badge and does not need to accompany the attendee at all times, but will still be responsible for the attendee’s behavior and actions.

Q: I am a parent or legal guardian that accompanied my child to pick up their badge; can I still accompany my child without purchasing a membership?

A: You are welcome to accompany your child throughout the convention concourse and video screening rooms. However, you will not be able to enter special events or badged areas (such as MusicFest, Black & White Ball, or the Gaming Hall) without purchasing your own membership.

Q: Are badges mailed to my address, or do I have to pick them up?

A: FanimeCon does not mail badges, so you will need to pick them up during the hours Registration is open.

Q: I can’t make it to the hours of Registration. Can I have a friend pick up my badge for me?

A: We do not allow people to pick up other people’s badges. The only exception is Group Registration, where the group leader picks up all badges.

Miscellaneous
Q: Can I come on Thursday to purchase memberships?

A: No, Thursday is only for Pre-Registration members who have already paid online and wish to pick up their badge at that time.

Q: I registered online, but my information has changed/is different from what is on my identification/I want to change my information. What do I do?

A: If you have a registration account but have not purchased your membership, you may edit your information by clicking on the appropriate boxes. If you have already purchased your membership, please email Registration at registration@fanime.com for help.

Q: Why does my information need to match my ID?

A: This is so we can verify that the person on the badge is actually you. Without confirmation, we cannot give you your badge.

Q: What is the “Name on Badge”?

A: It’s a secondary name that can be a nickname. It is optional, but please note it must be family appropriate. This was formerly known as a “fan name.” Your legal first and last name will still be displayed on the badge in addition to your “Name on Badge”.

Q: I have a 2-year-old child. Do I still have to pay for a Full Weekend membership?

A: Child Memberships are for children 10 and younger at the time of FanimeCon, and are free with a paid adult membership and are valid for the entire weekend. The child must be present while they register their information at FanimeCon and they must be accompanied at all times by their parent or legal guardian. If you need to acquire a Child Membership, please let a Registration Staff member know.

Q: I am buying a membership for someone else; whose name do I put on it? Mine, or the person I am buying it for?

A: Because this is a membership, please put the person’s name that is attending FanimeCon. Please do NOT put the name of the credit/debit cardholder. FanimeCon memberships are non-refundable and non-transferrable.

Q: Do I HAVE to put my real name?

A: Because we check for a valid government-issued photo ID or student ID when you pick up your membership, the legal names MUST match or we will not release the membership badge to you.

Q: I registered online but I can’t make it to FanimeCon 2013, even though I already paid. Do you give refunds?

A: Refunds are not issued for memberships, as stated during checkout.

Q: I registered online but I can’t make it to FanimeCon 2013, even though I already paid. Can I transfer my membership to someone else?

A: Memberships are non-transferrable, as stated during checkout.

15
(Yes, I'm making a suggestion on these forums.)

(Yes, it is a serious suggestion.)

I just wanted to get this post up so that everyone can see it. We are truly sorry for the delays that have happened with the FanimeCon attendee and hotel registration. As always, there is a plan of action in place to prevent this from happening, but things tend to not go as planned. This doesn't mean that we shouldn't continue to improve the process and meet our end goal of opening up SOONER and have MORE hotel rooms and MORE programming for everyone!

Keep in mind that if you leave any message for us via @FanimeCon (Twitter) or on our Facebook wall (or even a message to us), we read each and every one.

16
Live Programming and Events / FanimeCon 2012 Feedback
« on: May 27, 2012, 02:33:13 AM »
Please post feedback here.

17
Big Event Showcase / FanimeCon 2012 Feedback
« on: May 27, 2012, 02:33:07 AM »
Please post feedback here.

18
Video Programming / FanimeCon 2012 Feedback
« on: May 27, 2012, 02:33:02 AM »
Please post feedback here.

19
Dealers Room / FanimeCon 2012 Feedback
« on: May 27, 2012, 02:32:57 AM »
Please post feedback here.

20
Hotel and Facilities / FanimeCon 2012 Feedback
« on: May 27, 2012, 02:32:51 AM »
Please post feedback here.

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