The feedback I'm giving is in regards to that, even someone wanting to be a staff member seems nice, if they're not socially graceful, that will come across to the congoers, and will put people off.
I really have to agree with Hatter here. I know it's hard to tell these things ahead of times, but especially with a job like the Rovers, where people-interaction is such a /big/ matter, even small social disgraces can cause big big problems.
But overall, I think you guys did a much better job this year. Yes, there were still Rovers who, like Ami noMiko mentioned, were very rude when it came to crowd control matters, with extremely loud voices, lack of requests and not even a "please," even to attendees who were trying their best to follow directions. I am, however, very glad to know that you say this in training, but this is something that really really should be emphasized. While safety and the general running of the convention is important, many attendees will remember how they personally were greeted and treated.
I am a little disappointed to hear about Yuu's problem regarding peace-bonding. That is something I saw at last year's convention, and I was hoping it'd be fixed this year. Then again, I can't complain too much since I didn't send in any feedback last year. (Honestly, I was too frustrated from the Rovers of 2010 and I didn't want to send an e-mail in because I didn't want to be rude.) Again, I understand having to ask con-goers if their weapons are peace-bonded, but that's it: ASKING if they're peace-bonded and checking, THEN dealing with it. This is an issue I even had with a personal friend when I was talking to him while he was on his shift last year: he called out someone who was sitting down, relaxing, and told them to get their gun peace-bonded, even though it already was.
I understand that the Rovers will always seem like "tattle-tales" by having to keep an eye out for non-peace bonded weapons, but to interrupt in the middle of a purchase/during a game, etc. is a little over the top, especially since sometimes it is hard to tell if the weapon is bonded or not. I don't know your guys' policy on this, but how I was trained was to greet first
, take a knee next to them if they're sitting on the ground (you do NOT want to seem like you're aggressively challenging them by standing above them if you're not actual police hosts or something--I saw this issue so many times), if you're not sure they're doing something wrong, ask them first ("Have you gotten your prop peace-bonded?", "May I see your prop?"), and then politely inform them what they need to do.
Sorry for typing so much there. >o< Really though, my experience this year was much much better, where as last year I and other people in line were /threatened/ to have our belongings destroyed by a Rover, I heard of staff threatening to pull badges all over the place,etc.
I can see that you guys are tightening in the training.
And of course, it's always good to see that you are all open to feedback and are always willing to clarify--sometimes many times over--convention policies.