I only talked to infodesk staff once, to get a location for a panel, but I walked past multiple times and checked for newsletters and such periodically. I used the one on the far Mariott side near the entrance to the hallway with video rooms and karaoke pretty much exclusively.
Were you able to be helped properly at info desk?
Yes. It took the staffer a minute to find the information I needed, but he was able to find it. I asked where the _____ panel at _:00 that night was being held, just to double check.
Were info staff polite and friendly upon helping?
He was a bit slow in finding the answer (and even after taking a while to look up the info, he just told me exactly what I already told him [that it was at _:00] until I asked my question again), but was polite enough.
What worked and didn't work for you?
A fairly minor gripe, but is there any way to keep the area around the desk somewhat clear? While I didn't use the infodesks often, I often saw crowds of people standing rather close to the desk who obviously weren't using it, they were just standing there. If I had needed information at that time, I'm not sure how I would have gotten it, since I'm not the type to push my way through a crowd like that. Maybe ask bystanders to keep a certain distance from the desk when they are not using it?
What can we improve on?
Keep flyers, newslatters, etc. restocked! Also, maybe keep a laminated schedule or three at the desks (maybe somehow attatched, like taped to the desk itself) for quick reference? I didn't see anything like that, and while it would be helpful even without a printed schedule snafu, it would have been even more helpful this year that schedules for attendees weren't printed.
Did you use ConDroyd? (We had some flyers at our tables about it. It is a Third party app for Android phones containing the convention schedule on it) If so, was it useful?
I do not own a smartphone.
Did you use the mini paper that had the list of restaurants that gave you a 10% discount? If so, was it useful?
No. Every time I went to an infodesk, there were no papers on the desk. I didn't even know about these until right now.
Did you use the bi-daily newletters? (These were the colorful papers with the morning and afternoon editions with ongoings printed on them.) If so, was it useful?
This is what I came in here to talk about. I always read these, but I couldn't find them this year. I got two, and only one of them was from an infordesk, the other I picked up off of an empty dealer's table. I never saw any others the whole con. There were probably more released, but I never saw any others, even though I checked a few times a day. By the end of the con, I finally found a couple of stacks on an infodesk, but they were the two I already had.
Overall, I think there should be more info on the desks themselves. More newsletters, more permanant schedules (as opposed to ones handed out), etc. I'd rather be able to find the info myself than have to ask someone.