Locked the original thread to make this FAQ.
Q: Hotel website?
Q: When will rooms be available?
A: Our hotel website opened on February 6th at noon.
Q: The dates in the hotel that I want are booked. What are my options?
A: You can contact CMR (information below) to be added to the waitlist. There are no guarantees that your date/hotel will open up, but they will certainly let you know if one does open up!
Monday - Friday, 6am - 6pm (Pacific Time)
(800) 924-4232 (Toll Free U.S. & Canada)
(415) 979-2282 (Outside U.S. & Canada) FanimeHousing@cmrus.com
Q: I'm on staff. Do I book my room through this hotel website?
A: No. The current information flow is that HR will send the information out to the staff list. The process of booking a staff room differs from the "public" (for lack of a better word) hotel website.
Q: I called <one of your hotels> and was told that rooms aren't available.
A: Yes, rooms have been blocked off and can only be reserved through our hotel website.
Q: I hear something is happening at the DoubleTree Hotel. Does that mean that I'm not allowed to book there if I'm not attending the event?
A: If it's a hotel listed on the hotel website, you can definitely book there without restrictions. Clockwork Alchemy
, an event run by the Steampunk Federation (presented by FanimeCon) will be held at the DoubleTree hotel all weekend long. It is "a glorious celebration of all things Steampunk" and will be fun and exciting.
Q: I'm worried about the hotel deposit. I don't want to be charged _ per night.
A: Each hotel charges a different amount. Unfortunately, we are unable to post this information as it might differ from the time you book your reservation to the time you check in. You could always call the hotel and ask them directly.
Please note that it is preferred that you use a credit card (instead of a debit card) upon checking in as the "funds" are generally easier and faster to return to your account. There are reasons as to why this happens, but I don't want to get into this process (it's long and boring).
There have also been reports that funds were never put on hold for their deposit, but please do not plan your trip off of this. Expect that you'll have a deposit/hold so that no expected surprises ruin your weekend.
Q: There are three hotels that are pretty far away (DoubleTree, Radisson, and Wyndham). How do we get to FanimeCon from those hotels? (Added on 2/7/12, Updated on 2/25/12)
A: We will have a shuttle that goes from those hotels to the convention center (details will be coming later). If those are not options that you would like to use, there is also public transportation.
The shuttle will be running in a continuous loop to/from the San Jose Convention Center for the DoubleTree, Radisson, and Wyndham.
For the schedule, there are three different times listed. Peak = approx. every 15 to 20 minutes, Off Peak = approx. every 30 to 45 minutes, and Overnight = approx. every hour.(Information is not finalized and might change)
Thursday, May 24
5:00pm – 11:00pm (off peak)
Friday, May 25 / Saturday, May 26 / Sunday, May 27
8:00am – 2:00pm (off peak)
2:00pm – 7:00pm (peak)
7:00pm – 2:00am (off peak)
2:00am – 8:00am (overnight)
Monday, May 28
8:00am – 2:00pm (off peak)
2:00pm – 6:00pm (off peak)
Q: Shuttle? How expensive will this be from the other available public transportation? (Added on 3/2/12)
A: We take care of our members! As such, the shuttle is an exclusive service provided to our members for free. Besides, it would be fair for us to ask/suggest/tell you to walk to your hotel room (if you are staying at the outside hotels).
Q: I heard something about FanimeCon keycards?
A: Yes. We had special keycards for each of the FanimeCon hotels. It seems to be returning this year.
Q: I have a question, what do I do?
A: Post here or PM me and I'll get back to you as soon as I can.