Started by Steve.Young, May 31, 2011, 06:09:05 PM
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Quote from: InsaneChan on June 01, 2011, 07:14:04 PMMy group and I had one negative experience with a staff member. We arrived early Friday, got our badges, and were just heading up the large stairs just inside the entrance of the convention center. It was still pretty early, so there was no one else on the stairs. We stopped on one of the stair landings to look down at a group below us, and some moments later, we felt ourselves being shoved as someone started pushing through our group. My friends and I automatically started saying, "sorry, sorry!" as we had no idea what was going on. We turned to see that it was a staff member who was pushing through us saying, "Oops, oops" in a very sarcastic manner. She then turned around sternly and said, "No stopping on the stairs." I'm sorry we had stopped, I really am, but pushing us on the stairs? Just to make a point? We would have immediately moved if she had asked us, or even told us to. Heck, yelling at us would have gotten our attention just as well. I just don't think that her behavior was necessary, especially when safety is concerned.
Quote from: Sen on June 01, 2011, 08:46:18 PMWould you happen to know if this was a Registration staff person or a volunteer? (Staff have red colored badges)
Quote from: Ami noMiko on June 01, 2011, 09:38:28 PMOverall, our experience with the staff this year was good, with the exception of the general rudeness of ALL of the rovers we came across. I don't have any names, as none of them were directly rude to us, it was all general crowd control stuff. However, my mother came with us this year and I was absolutely mortified about how the rovers kept yelling at her, to move, to stand against the wall while in line, etc. She was very confused about why they were always yelling at her, since her infraction was always that she wasn't moving fast enough. She's a very lively 60-year-old, but she's just not as fast as the kids.I understand that crowd control is a big job with a con as large as Fanime. I just think a little basic politeness would go a long way towards how the general con-goer views the rovers. Throughout the con, never once did I hear a "please". I think less people would be commenting on the rudeness of the rovers if they spent more time requesting (i.e. "Please show me your badge") than yelling orders. And my poor mother wouldn't have gone through the entire con worried about if she was standing or walking in the right place. I actually had to tell her that it was okay to sit at the tables set up outside the video room areas and that no one was going to yell at us for it.
Quote from: Hatter on June 08, 2011, 07:15:34 PMThe feedback I'm giving is in regards to that, even someone wanting to be a staff member seems nice, if they're not socially graceful, that will come across to the congoers, and will put people off.
Quote from: PyronIkari on June 13, 2011, 02:18:56 PMThis is the first year that a rover has not harassed me for something. There was a small incident where they questioned me, but it wasn't anything big, which kind of disappoints me. I love when rovers try to harass me because it let's me mess with them and put them in their place. Just because they think they have a little bit of power they can abuse it. Obviously it's not like this problem is gone, because it's pretty impossible for that to happen. But overall, rovers did do a better job this year that I could see walking around when I had free time.
Quote from: Wabbit98 on June 14, 2011, 08:28:39 PMYou shouldn't go out of your way to harass any staff. It is not like they are not busy enough when that many people show up over a weekend and have enough stress.
Quote from: Xeluu on September 12, 2011, 12:03:18 AMhave staff badges laid out in one direction (either horizontal or vertical) and to have the attendee badges laid out in the opposite direction.
Quote from: MikuMayhem on September 21, 2011, 06:13:09 PMI was on staff this year, and after one of my shifts I was walking around with one of the rovers that I knew, and I too noticed that the rovers tended towards being kind of rude. Thing is, when I brought it up to him, he had no idea what I was talking about. Not sure if it has occurred to anyone, but a lot of the rovers who are being rude don't realize it (of course, there are the exceptions, like the rover InsaneChan mentioned who pushed their group on the stairs). Maybe this could be something that gets addressed in the staff training?Last year was my 8th year attending, and I've never noticed that kind of rudeness amongst the rovers before, so I'm not sure if it was simply this year's batch or if I've just never had to deal with the rovers much in previous years, of if it's something else entirely.
Quote from: MPLe on September 23, 2011, 01:31:45 PMOne thing that I constantly notice is that it is difficult for many people to tell the difference between "being a jerk" and "being fair and stern" (possibly aggressive?). I won't defend negative rover action (or from anyone else), but I will say that the rovers staff train their staff very well. If you have an issue, please remember that you can always report it (in person during con, e-mail, etc.).
Quote from: MikuMayhem on September 29, 2011, 10:07:41 PMQuote from: MPLe on September 23, 2011, 01:31:45 PMOne thing that I constantly notice is that it is difficult for many people to tell the difference between "being a jerk" and "being fair and stern" (possibly aggressive?). I won't defend negative rover action (or from anyone else), but I will say that the rovers staff train their staff very well. If you have an issue, please remember that you can always report it (in person during con, e-mail, etc.).To clarify: by "Rude" I mean that he sounded pissed off and condescending when he talked to people. There IS a difference between 'fair and stern' and 'being a jerk' that can be hard to see, I agree, but in this case I think that in a decent number of the 'rude staff member' cases, the staff member themself doesn't notice when they start crossing that line, or don't notice or understand the difference between sternness and condescention. Of course, this is based on the actions of one of rover. I didn't come across any other, really, due to the fact that I was almost always on my feet and GOING. I did, however, hear similar things from other people. Maybe it's not a fault of the training itself, but simply something that they don't realize that they're doing. What I meant by "addressed in training" was simply to use that opportunity to mention this to them.
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