I am not a staffer, but my roommate is. Everytime I read these forum posts of trolls and complaints and think about how much time he invested and put into FanimeCon it makes me mad. Frankly, I think he's wasting his time, because the people that go don't appreciate it and they never have anything good to say. If you have a problem, join the staff. I did and then I realized I should've just kept my mouth shut. Then again someone might say "I think there is something wrong, but I can't do better or want to do better, but I'm a paying customer". While this might be true, think about those who are putting in the time instead of you. (BY FANS FOR FANS) meaning that they are fellow attendees that have given up their time to try and do something and as a FAN for others. Being involved with trade shows, I can see where they might have difficulty obtaining or maintaining talent that volunteers their time. For example, if a sponsor liaison/fundraiser or marcom specialist might be making 80 to 150k doing that job, why would they do it for free at Fanime. If Fanime paid someone to organize their event, wouldn't that reduce the pool of money for the charity causes and most importantly, reduce the events/attractions offered. Then in another post, someone suggest this as a reason to charge for tickets...oh yeah I pay $55 for the right to pay $10 bucks to enter a dealers hall and spend more money, or the right to buy a concert ticket for another $100. That's laughable. My own 2 cents, even though it's slow in coming, I'd rather get accurate information than wrong information. I go to Fanime for Fanime first. If the guests meant that much to me, I'd just hold off buying a ticket till I saw something I wanted to go to.
I've attended more cons this year with my roommate and I have to point out when it comes to hotels, this year has got to be the worst in history for the relationship between anime cons, the housing liaisons, and hotels. In my day job, I'm able to get much better deals than an anime convention ever could just based on what's gone on elsewhere. Don't know this for sure since my roommate didn't know anything, but I wouldn't be surprised if the delay for the hotel announcement was based on Fanime had to renegotiate their deal as a result of other con fiascos (AX 2015 in the JW, Touhoucon and Akibaexpo in the Anaheim Hilton, Katsucon....) You can already see an impact in terms of the changes in the housing policy, early charge, larger deposits, etc.
Someone wrote: "Love all the insider info about the departments, so thank you, AngelWings. It seems to be pretty much exactly as I imagined on the inside. I'm in agreement that there needs to be a way for communication to get to all the people who need it -- a social media liaison who can either address issues or direct them to the right place is a good place to start, but there also needs to be someone on the inside who can help departments talk to each other and get communication across lines."
This position and department already exists.
Someone wrote: "I think that bringing in an outside group to organize things and keep everything on track is a good idea, and it's certainly getting to that point. I think that I'd like to see a staff position that's basically the town crier be created first -- someone who can run between departments to make sure everything is running smoothly, that can help departments stay on top of their deadlines, and can help direct questions that arise on social media to the correct department. Someone with high-level access to information, who knows when and where to reveal and withhold information, but no actual power, just a communications lubricant. Hell, I'd volunteer for this myself if I wasn't busy with grad school."
...yeah and badges go up 200%...and besides isn't that what ARG vs Fanime actually is. I think one of the things you included in your statement is the idea of turning volunteer positions into uncompensated jobs. You are obviously a contributing factor as to why I told my roommate to screw off when he asked me if I wanted to staff.