Messages

I've kicked off the process with my bank now; still no response from any of the e-mail addresses I've tried (both the COVID one and the main one). Will keep folks posted on how it goes

I have now done the same - my claim is in the system

Not a peep here. Seeing as I've been trying for three months now, I'm also going to reach out to my bank after the holiday.

I'm in the same boat as everyone else on here; sent numerous e-mails to both their covidrequests and help e-mails with no response to any of them (in a chain now stretching back a little over two months).

I've sent one last e-mail today and if I don't hear back, I think I'm going to have to go down the chargeback route as well. I do still want to go but they don't seem to be making it easy!