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« on: February 10, 2014, 08:34:27 PM »
Well, I'm starting this thread because even if I am joining staff this year, as someone who loves going to Fanime but needs to visit their hotel room frequently due to health issues, I will complain.
The hotel registration system is absolutely ridiculous. I was online from 9:30 to 11:30 and in that time frame, at 10:00 I went to register and was repeatedly given errors and "Service Unavailable". I would get to the page and enter my payment information, and then receive another "Service Unavailable". I tried the phone number about 50 times with a busy signal every call. This repeated the entire time I was on the website until I finally got the message of there being no more rooms available for the time I was planning on being at the con. At this point I had to leave for various appointments throughout the day. I finally returned home and found that, while the website is now working just fine, there are no more rooms left.
This is a huge problem for me as a both staff and a guest as I need to be in one of the hotels closest to the convention center due to needing to take medications and using my mobility scooter. Because I would almost never be able to use the elevators in the Hilton or Marriott, I usually would choose the Sainte Claire due to it only having 5 or so floors, and thus less traffic to compete for the elevators.
I know I am not the only one here attending (or staffing at) Fanime who has certain health issues that makes it so one cannot stay at a hotel further away, either for staff housing or regular attendees. I need my significant other in the room with me to help me with my health issues, so going for staff housing isn't an option (as he is not joining staff). Now checking and calling the hotels individually isn't working, as they are all booked as well.
So as I sit on a waiting list, I figured I should post this complaint. I'm not asking for special treatment, but it just makes me sad that the housing website isn't capable of having the vast quantity of people use it at once. The fact that I tried my best to get a room and could not is frustrating.