Messages

To ensure there is no confusion, I suggest you call the service number. The operators are very helpful and have access to much more than the online system. They should be able to clarify any confusion and rectify any problems.

800-924-4232 (US & Canada)
415-979-2282 (International)

I've called the hotline as per your suggestion and had my waitlist request cancelled & reverted back to my original reservation. I suggest doing the same for everybody else, regardless of what your inquiry may be. They are more responsive there (whereas it has been over 30 hours since I last sent my urgent email without yet a reply).

The email regarding the "request to change your existing reservation" was correct. Those of you who want to simply extend your stay may learn from my mistake and not give them a reservation that you want to keep, as they will take it as you want to swap reservations instead. Their reasoning for this was "to avoid double booking." You should follow what everybody else is saying, and book a "random" room at any available hotel just to have a "filler" swap-able room for the waitlist.

In any case, I changed my Marriott King w/ Rollaway rsvp (Thurs - Sun; depart Mon) to Thurs night only (depart Friday), and requested to swap the new one for one at the Hyatt King or Marriott King w/o Rollaway. I'm most comfortable at the Hyatt anyways, so I'll be staying there for the rest of the weekend. Best of luck to anybody who are waitlisted for Marriott w/ Rollaway for Fri-Sun. I hope somebody here have that spot for themselves now  :D

[your request to change your existing reservation id xxxxxxxx for the FANIMECON 2015]

Hmm I seem to have some confusion over how waitlists work. I'm panicking a bit, so I apologize if I don't make any sense in the following text.

I contacted Housing because I wanted to add a different room from Thursday to Friday. I provided them an existing reservation (my Thursday to Sunday & checkout Monday - confirmation #) because they said I needed to have registered through Fanime prior to being placed on any hotel waitlists. I simply provided the above as proof that I made a prior reservation. They have accepted my request to be placed on the waitlist, but the followup email said, "This is an ACKNOWLEDGEMENT ONLY of your request to change your existing reservation id xxxxxxxx for the FANIMECON 2015. Your waitlist request is on file and is currently pending, subject to hotel availability. If FanimeCon Housing is able to make the change(s) you requested, a revised confirmation will be sent to you indicating that your waitlist request has been filled." With that said, here's my question:

Does this mean they will:

1) Add a separate reservation (i.e. I keep both my old reservation along with getting my new one?)

or

2) They will replace my existing reservation with the new one?

I'm worried because I was under the assumption that they will add new reservation on top of the one I had. However, if it's #2, then they will replace my Thurs-Sunday (Depart Monday) reservation with a Thursday-Friday one...

It wouldn't make sense if they replaced reservations, because, for example, what if a person wanted to extend their reservation by a day? By the email's wording and logic, it would imply they will replace the person's original Saturday-Sunday (checkout Monday) stay with a new 1 Friday-only (checkout Saturday) one. Any clarification on this matter would be greatly appreciated.