Seriously I have dealt with the same abysmal communication from fanime for the past few years and it seems each year it only GETS WORSE! And without any objections or input from the staff that even operate the forums, I feel that they really don't care about the attendee's feedback at all. I don't even know WHAT fanime has improved during 2015 in my POV, other then slightly better guests and slightly better panels. And ever since being a forum member I have stated excessive amount of times the reason I go to Fanime was originally for the guests and panels. And I will also state the reason why I still go is because what else is there to do during the memorial weekend? Trust me if there was a convention I could go to by flying and that wouldn't have me get up early in the morning or be on the plane for 8-9 hours I would. I would gladly switch to animazement if I could but I can't due to personal life reasons plaguing me and the amount of work it takes to get to the east coast.
Fanime has tried to change things by changing the hotel registration and while it MIGHT have made things slightly easier, we STILL face the same crashes and the same problem that has been plaguing the convention for the past few years. And they also answered questions as to why Fanime 2012 was absolutely terrible. Even if some questions have been answered, that convention attendees have long asked Fanimecon. That, however does not improve the convention. The same complaints are still pouring and I see many angry attendees infuriated by Fanime's lack of communication.
No guests announcements, no event announcements, information that's been held back from us that would have been vital to know. Just EVERYTHING!!! I could state the reason why Fanime is getting so much backlash but most of you who follow social media would know. I am just plain SICK AND TIRED of the lack of communication from the staff. Even if they do answer they all sound like excuses. " The reason why a lot of announcements are late because we have a lot of "pending' announcements awaiting final confirmations. We dislike announcing things as late as we do but it is something outside of our control." Oh really? can you please state why this is out of your control? Fanime you have had 6 MONTHS to improve or change things but it's clear to me that you guys still refuse to listen! Without any input from you staff I just simply think it sounds like another excuse.
If there is one thing I can say is this. All of us attendees are paying customers, and we should be entitled to good customer service in which Fanime is CLEARLY NOT PROVIDING! Communication is a key aspect to customer service. This is one thing I do not understand about the convention. How hard is it for them to communicate and provide answers to attendees that have very important questions? How hard is it for the moderators to answers question or at least attempt to get more info, considering at ONE or some are here everyday. I paid 50-60$ for a badge in which I won't get a refund and while I have a hotel room. There is no reason for me to go if do not hear anything about guest announcements before the deadline of hotel cancellations which is the 29th of April. I already feel screwed over so I might as well cut my losses while I still can.
You can call me salty, hater or whatever but all I can say is I'm simply a forum member first and foremost and I am here to provoke conversation or at best. Get some information from the staff. So... I want to know what your guy's thoughts are on Fanime's communication.
Fanime has tried to change things by changing the hotel registration and while it MIGHT have made things slightly easier, we STILL face the same crashes and the same problem that has been plaguing the convention for the past few years. And they also answered questions as to why Fanime 2012 was absolutely terrible. Even if some questions have been answered, that convention attendees have long asked Fanimecon. That, however does not improve the convention. The same complaints are still pouring and I see many angry attendees infuriated by Fanime's lack of communication.
No guests announcements, no event announcements, information that's been held back from us that would have been vital to know. Just EVERYTHING!!! I could state the reason why Fanime is getting so much backlash but most of you who follow social media would know. I am just plain SICK AND TIRED of the lack of communication from the staff. Even if they do answer they all sound like excuses. " The reason why a lot of announcements are late because we have a lot of "pending' announcements awaiting final confirmations. We dislike announcing things as late as we do but it is something outside of our control." Oh really? can you please state why this is out of your control? Fanime you have had 6 MONTHS to improve or change things but it's clear to me that you guys still refuse to listen! Without any input from you staff I just simply think it sounds like another excuse.
If there is one thing I can say is this. All of us attendees are paying customers, and we should be entitled to good customer service in which Fanime is CLEARLY NOT PROVIDING! Communication is a key aspect to customer service. This is one thing I do not understand about the convention. How hard is it for them to communicate and provide answers to attendees that have very important questions? How hard is it for the moderators to answers question or at least attempt to get more info, considering at ONE or some are here everyday. I paid 50-60$ for a badge in which I won't get a refund and while I have a hotel room. There is no reason for me to go if do not hear anything about guest announcements before the deadline of hotel cancellations which is the 29th of April. I already feel screwed over so I might as well cut my losses while I still can.
You can call me salty, hater or whatever but all I can say is I'm simply a forum member first and foremost and I am here to provoke conversation or at best. Get some information from the staff. So... I want to know what your guy's thoughts are on Fanime's communication.