My boyfriend also had this issue, and he was able to fix it by taking the apostrophe out of his fan name.
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Quote from: Nina Star 9 on May 12, 2016, 07:15:54 PM(Also, off-topic but since it's on my mind after trying to navigate the website to look at the panels schedule: the website is nearly impossible to navigate on a Microsoft Surface. Nothing responds to a finger touch, only a stylus touch, and that's not how I usually browse. Not sure who to bring up this issue to, or if it's so niche it might be a non-issue for the majority of attendees. Not sure how the website responds to toher touchscreen devices.)
Quote from: echoshadow on April 20, 2015, 06:06:05 AM
Thursday is for prepaid pick up. So I would just buy him his pass online and pick it up with yours.
Quote from: kluulessence on November 22, 2014, 02:26:57 AM
All the rooms (including suites) have been booked throughout all the hotels around the convention center since the summer. It makes no sense that any suite can be booked before then because fanime has a contract with these hotels. So if fanime does not offer suites and the hotels display them as unavailable since forever, where are they? :-\