Messages

hey its the brain age guy! you are attending fanime again this year?

are you the host of the tournament and will there be a prize or recognition somehow for teh winner this year? do you just sign up at con or through fb???

i voted yes i think thats a great idea. im actually really excited for something like that!!!

is a cosplay for just a basic hogwarts student accepted? my friends daughter wanted to cosplay but she is being stubborn and doesnt want to pick a character lol she said she just wants to be a "slytherin"

or perhaps we can just attend and take pictures?  :)

I'm glad you're monitoring these chargebacks. I was worried that people would see this advice for a chargeback and immediately jump on it for a "refund" of their intentionally-purchased badge (meaning, not accidentally double charged, but a badge they bought and decided they didn't want for whatever reason). Chargebacks are meant as a last resort measure! This is in case of, for example, some person or business that is scamming you with unauthorized purchases or if you never received your purchased item (where the seller is at fault, not the buyer) and the other person is unwilling to settle the issue. It is a measure meant to protect consumers, not as a loophole. Using it as a way to get a refund on an intentionally-purchased badge which clearly stated that it was non-refundable is unethical and abusive to this type of consumer protection measure, not to mention abusive to Fanime's policies. If you're having issues, the problem should be addressed to Fanime staff, not by using a loophole that isn't even intended for this situation.

Again, if this wasn't clear, I'm referring to the potential people who will see this "advice" as a way to either A: score a free badge, or B: Get a "refund" on a clearly-stated non-refundable badge. I am not directing it toward people who were somehow double charged erroneously, although I'm willing to bet that the staff probably would help out in these situations.

i dont understand how so many people misinterpreted my suggestion. its clearly obvious that banks will NOT refund unless they have proof of an accidental double charge. again, banks need PROOF of error before action. there is literally ZERO ways for you to falsify that information to scam to get a free badge or loophole.

even suggesting that there is is absolutely silly. as far as fanime staff goes yes that is always the action id recommend seeking out first. i am saying that for people who have had trouble reaching or dealing with the staff and those who like some of my friends are college students and dont have an extra 55 dollars in their accounts for a verifiably legitimate double charge can seek help thru their banks.

there is absolutely nothing wrong with knowing all of the options that you have. i would never suggest anyone scam fanime i am not that kind of person. i am a supporter of the con and have been since 2008 why would i post something that could be harmful??? besides as i already said there is ZERO zip nilch nada ways to scam the con by going to your bank as the bank will NOT help if you havent been double charged in some way. i mean sheesh you guys!  :'(

As I mentioned in the other thread, we track chargebacks and keep records on those that perform such actions.

so? like i mentioned in the other thread as well if you were legitimately double charged and have proof on your accounts there is absolutely nothing wrong with getting the situation correct with however works best. if that happens to be the bank then so be it.

i think that con goers have a right to know ALL of their options in the event of a double or over charge. especially due to staff being rude or unhelpful like it has been with the people ive spoken with.

besides banks WONT remove the charges if there is no double charge or proof of error anyways so its not like this is a way for people to falsely remove badges. there just is no way, banks wont do it unless theres proof of a double/over charge.

for anyone thinking that it is a way to falsely remove a badge you are wrong wrong wrong. the banks will only assist in accidental double charges or over charges with proof of transaction in your account. hope this helps.

personally i dont care if you guys monitor chargebacks. for valid double charges or overcharges its a valid and sometimes quicker option. i posted this advice purely for people in a similar situation cause if you actually had a double charge then your doing absolutely NOTHING wrong by seeking to get it correted.

if a person has been legitimately double charged or over charged then they have every right to seek out help. personally for me i couldnt get a hold of fanime staff, for a friend of mine she was told by staff that they could NOT refund a double charge. in both our cases the bank was the easiest option.

i dont think there is anything wrong with posting this as a suggestion. thanks.

awesome those are pretty good pics i saw someone post some a bit farther back but they were pretty crappy quality i actually really like the remodel though i miss that old school fountain in front of the con :(

i think fanime should increase the prices for their near con hotels like fairmont, marriott, hilton, and st claire.

there are other hotel options, motel 6, double tree, and elan which could have the same prices to encourage people not to overflood the near con hotels???

just a suggestion i dunno

They can barely organize one con and get guests/hotels/etc. up in a timely manner.  Two cons would just end up making both cons a complete mess.

lol this is pretty much what i was gonna say

kyraensui: i posted this earlier but yeh they only added that link to the t and c sometime yesterday probably cause of complaints. i even have a screenshot from a week ago for when i was saving all my fanime information. the only thing in the t and c was the no refunds policy there was no link to the forums with the rules. you DID get rules in your email but in order to get that email you have to pay first. i can understand why ppl were upset for sure.

admiraldonuts: if the funds are coming out of people say through their bank accounts reversing the transaction and refunding the account shouldnt be too difficult. fanime IS offering refunds as far as i know for accidental double charges and other mishaps that happen with the site. my friend got a refund the other day when she called and spoke to staff about an accidental over charge then they went back in a week later and re-charged her. she went to the bank like she told me to and basically said hey look i didnt authorize this additional transaction and the bank cancelled it no problem.

so even if fanime is very strict with refunds if you cancel through your bank account it doesnt really matter either way. no one gets paid. and most banks will take care of accidental overcharges and double charges. so even if fanime offers zero help those refunds CAN happen.

i can understand why the no refund policy should be strict but they need to make it easier for people who have issues with the site or for situations like my friends where they charged her AGAIN without her permission. i mean that just isnt nice. then again i think that counts as a double charge also lol.

ive been attending fanime since 08 and in the past they were definitely strict with their refunds but it was never this bad you know?

most banks should be good about refunds but yeah you have to use the bank you paid for your tix with so they can look up your transactions.

thought i would post a tip for those who had some difficulty with accidentally getting double charged. another option is that most banks when they see proof in ur account of a double charge will go ahead and remove that charge from your account.

so if u had any issues with double charges and had any trouble getting a hold of someone thru email or phone you can also talk to your bank and they should be able to remove that accidental double charge right away.

hope this helps ppl

That particular part about pick up might not have been in the T&C, but it was on the FAQ page.  There is a link to it right next to the T&C on the registration page and is also here http://forums.fanime.com/index.php/topic,18937.0.html.  I copied this directly from that page:

Pick-Up for Paid Online Registration Badges
Q: I can't make it to the hours of Registration- can I have a friend pick up my badge for me?

A: We do not allow other people to pick up other people's badges unless it is group registration and the leader picks up the badges.

I'm sorry you haven't had a good experience talking to the staff, however this information has been available since registration opened

no offence but the faq link wasnt added into the t and c until recently, i think even today if im correct. i checked this morning to search up a phone number and all that was there was the no refunds statement. i am glad they finally linked it though, it really helps.

also for anyone having trouble with double charges like i did my bank actually went ahead and took off the additional charge off that was made in error so that is an option for anyone who is having trouble reaching the staff. most banks will do it if you have proof of double charge in your accounts. hope that helped anyone!!!! <3

ive had problems with registration this year. is there a phone number i could call if the site accidentally double charges me? thanks  :'(