I see my last topic was deleted. Gonna make it short and sweet then. Stayed at the Marriott last year, first time in the many years since I've been coming to Fanime.
Laundry list of insanity:
First day: Checkin was at 11am. We arrived at 10:45 and had to wait until 5pm to be checked in. Never happened at any other hotel. The service was crap, the staff was rude, and we had to juggle rooms and floors to get anything despite already having paid. In the end they "Did us a favor" and gave us different rooms then we paid for on a floor reserved for pilots.
Last day: The Marriott REFUSED to let us load our car before we left on Valet until the INSTANT we had to leave. So for 20-30minutes while we unloaded our rooms we left luggage with them in the back storage room, which we were told was for storing luggage.
When we went to get our luggage to load into our car twenty minutes later, my wife's anniversary present (A large and expensive Charmander doll), and a cosplay fur coat (100ish bucks on ebay were gone). She LOVED that doll. We met at Fanime and the doll took two years to track down (They DO NOT make those damn things anymore). All the front desk had to say was "You'll probably never see it again."
So now my wife is crying. And I have to fill out a bunch of forms. I call every week for a couple months but nothing. I come into the hotel 3-4 weeks ago on business to follow up. They don't even know what I'm talking about. After some complaints I finally get an investigatory email from their corporate office. Admitting wrongdoing and trying to build a case. And now. AFTER ALL THAT. All I get is this email:
"There's a disclaimer on the claim check ticket that reads the following: "In consideration of the free storage of the property covered by this check the owner or person depositing same agrees: This establishment is not liable for the theft, loss, damage, or destruction of the property in the absence of gross negligence on the part of this establishment or its employees. If the property is not called for within ten (10)days, this establishment shall have the right to assess reasonable charges for its storage and after sixty (60) days, shall have the right to see the property according to law."
We have no alternative but to disclaim liability for the loss you sustained, since there is no evidence to indicate that your loss resulted from the negligence of the Hotel or its staff. As a gesture of good faith we would like to offer you a Marriott Travel Card valued at $100 that can be used at any Marriott property. If you accept please reply to this email with your mailing address."
Seriously? First they say they'll reimburse me. Then they don't talk to me. Then they claim there IS no claim ticket. Then they want to reimburse me again. NOW, they say there is a claim ticket they claimed didn't exist, exonerating them because I Didn't call for my property. But they already admit they gave me a claims ticket within ten days because I reported my items missing immediately and called every week.
Screw the Marriott, don't ever go there.
Laundry list of insanity:
First day: Checkin was at 11am. We arrived at 10:45 and had to wait until 5pm to be checked in. Never happened at any other hotel. The service was crap, the staff was rude, and we had to juggle rooms and floors to get anything despite already having paid. In the end they "Did us a favor" and gave us different rooms then we paid for on a floor reserved for pilots.
Last day: The Marriott REFUSED to let us load our car before we left on Valet until the INSTANT we had to leave. So for 20-30minutes while we unloaded our rooms we left luggage with them in the back storage room, which we were told was for storing luggage.
When we went to get our luggage to load into our car twenty minutes later, my wife's anniversary present (A large and expensive Charmander doll), and a cosplay fur coat (100ish bucks on ebay were gone). She LOVED that doll. We met at Fanime and the doll took two years to track down (They DO NOT make those damn things anymore). All the front desk had to say was "You'll probably never see it again."
So now my wife is crying. And I have to fill out a bunch of forms. I call every week for a couple months but nothing. I come into the hotel 3-4 weeks ago on business to follow up. They don't even know what I'm talking about. After some complaints I finally get an investigatory email from their corporate office. Admitting wrongdoing and trying to build a case. And now. AFTER ALL THAT. All I get is this email:
"There's a disclaimer on the claim check ticket that reads the following: "In consideration of the free storage of the property covered by this check the owner or person depositing same agrees: This establishment is not liable for the theft, loss, damage, or destruction of the property in the absence of gross negligence on the part of this establishment or its employees. If the property is not called for within ten (10)days, this establishment shall have the right to assess reasonable charges for its storage and after sixty (60) days, shall have the right to see the property according to law."
We have no alternative but to disclaim liability for the loss you sustained, since there is no evidence to indicate that your loss resulted from the negligence of the Hotel or its staff. As a gesture of good faith we would like to offer you a Marriott Travel Card valued at $100 that can be used at any Marriott property. If you accept please reply to this email with your mailing address."
Seriously? First they say they'll reimburse me. Then they don't talk to me. Then they claim there IS no claim ticket. Then they want to reimburse me again. NOW, they say there is a claim ticket they claimed didn't exist, exonerating them because I Didn't call for my property. But they already admit they gave me a claims ticket within ten days because I reported my items missing immediately and called every week.
Screw the Marriott, don't ever go there.