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You can't expect all staff members(or people for that matter) to hold their temper. A lot of you seem to not understand what staffing(especially for the higher ups) really means, and how thankless the job really is. Your average staff member will get about 3 hours a sleep a night at a convention, and not by choice. Most of them barely have much "fun" at the convention itself, but do more work. It's expected that some of them get irritable. If you are in the wrong, you are in the wrong. Suck it up, you act like being yelled at is so wrong, when you were doing something you shouldn't have been doing in the first place. Most staff members won't get all crazy and yell at you, some will... deal with it.
Respectfully, but I disagree. Fatigue, long hours, and thankless work do not warrant nor excuse rude conduct, especially on the part of someone supposed to be in charge. Fanime, like many other organizations, is volunteer run, and there are never enough volunteers to go around, which results in situations very much like what you describe above (yes, I speak from experience =). One thing that truly marks a good staffer is the ability to grit one's teeth and at least be civil in these instances, even if running on only two hours of sleep over as many days.
- FF