Hotel Name: Marriott
Would You Book Next Year: No.
Pros: This hotel is connected to the primary hub of Fanime in regards to its location to the panel rooms, and viewing rooms. Comfy beds.
Cons: Checking in was a nightmare to the point I've lodged 1 complaint against the primary employee who was uncooperative and extremely rude. I'll note I also called their customer care to praise one of their Manager's Jesse, who accomplished the only thing we actually wanted when the other employee said it was impossible and went as far as to use made-up terminology for how rooms were booked (I have family who work at hotels as managers, and there were those in our room who have worked at hotels as managers).
Had to pay for a fridge, unlike the Hilton. Not only that, but the fridge was smaller than a standard dorm Fridge. Plus I had to call for the fridge 3 times because no one ever placed it on our room. And this issues wasn't fixed until I found one of the hotel's Manager's, Jesse in the lobby and asked about it.
No microwaves allowed in the rooms.
Upon check-out there was an additional Valet charge. It was removed as it was no one from our room. The person shared a common last name with the person in our group. So I'd say their organization in handling large attendees is not up to par with other hotels I've stayed at.
Special Notes to Share: This is a note on their a comment one of their employees said. An engagement ring was lost or left in our room, and missed when we did our final run through. When a person in my group contacted the Marriott when they discovered it not in their bags (hoping that perhaps housekeeping located it), the employee said that no ring was found. That's OK. I can understand that.
But she went on to tell my roommate that one of the people that they roomed with probably stole the ring from them and sold it to a pawn shop.
If this is the mentality of how the employees at the Marriott see us as customers, guests, or attendees, I'll most certainly never room with this hotel again.
Would You Book Next Year: No.
Pros: This hotel is connected to the primary hub of Fanime in regards to its location to the panel rooms, and viewing rooms. Comfy beds.
Cons: Checking in was a nightmare to the point I've lodged 1 complaint against the primary employee who was uncooperative and extremely rude. I'll note I also called their customer care to praise one of their Manager's Jesse, who accomplished the only thing we actually wanted when the other employee said it was impossible and went as far as to use made-up terminology for how rooms were booked (I have family who work at hotels as managers, and there were those in our room who have worked at hotels as managers).
Had to pay for a fridge, unlike the Hilton. Not only that, but the fridge was smaller than a standard dorm Fridge. Plus I had to call for the fridge 3 times because no one ever placed it on our room. And this issues wasn't fixed until I found one of the hotel's Manager's, Jesse in the lobby and asked about it.
No microwaves allowed in the rooms.
Upon check-out there was an additional Valet charge. It was removed as it was no one from our room. The person shared a common last name with the person in our group. So I'd say their organization in handling large attendees is not up to par with other hotels I've stayed at.
Special Notes to Share: This is a note on their a comment one of their employees said. An engagement ring was lost or left in our room, and missed when we did our final run through. When a person in my group contacted the Marriott when they discovered it not in their bags (hoping that perhaps housekeeping located it), the employee said that no ring was found. That's OK. I can understand that.
But she went on to tell my roommate that one of the people that they roomed with probably stole the ring from them and sold it to a pawn shop.
If this is the mentality of how the employees at the Marriott see us as customers, guests, or attendees, I'll most certainly never room with this hotel again.