Info Desk is Recruiting Staff for 2013!
What is Info Desk? Who are they, and what do they do?
Looking for information about schedule changes at Con? Trying to find out how to get from point A to point B at Con? Just have a random question or pondering during Con? Do inquiring minds want to know? The answers to all this and more can be found at your friendly FanimeCon Info Desk. You can find us located throughout the Con or you can look for walking Info Desk representatives in even more places. You will be greeted with a friendly face and the answer to your question. When you don't know, go ask Info!!
Disclaimer: This post is subject to change as Fanime 2013 approaches, it is the responsibility of the applicant to stay updated before applying if they have not recently read this post.
If you are already accepted to our staff, you will be notified of changes via email.
Last Updated: February 20, 2013
Responsibilities:
Before Con, Info Desk staff members are responsible for acquiring information as it becomes available concerning major events, location changes, and major scheduling changes (for example, an event moving to a different day). At staff meetings, they are responsible for greeting new and current staff members and directing them as to where to go. Throughout the months leading up to Con, Info Desk staff continue to become well versed on all programming, events, and schedule changes in order to share this information with staff and attendees.
During Con, Info Desk staff members distribute information about events, event locations, any changes, and other pertinent information. They understand the rhythm and flow of what information attendees ask for on a given day and are prepared with responses for related questions (for example, Cosplay is big on Saturday, so Info Staff should be prepared for questions related to cosplay). Info Staff members keep in constant contact with Programming Ops, distribute information about all changes that come from Prog Ops, and communicate any alarming trends to Programming Ops as it pertains to scheduling. Info Desk is also responsible for distributing the daily con newsletter to attendees.
Requirements:
- Be at least 16 years old by the time FanimeCon starts. (If you are under 18 you will need a signed permission slip.)
- Must have valid government issued photo ID. ie drivers licence, passport, state id card, military id card, etc....
- Must work 24 hours over the course of Fanime weekend Thursday-Monday divided up into 6(six) 4(four) hour shifts.
- Must complete Radio Training. (Given by Rovers)
- Must complete Customer Service Training.
- Must attend at least 2(two) pre-con meetings.
- Must check in with Programing Ops before AND after each shift.
- Must abide by the FanimeCon Member Code of Conduct and the FanimeCon Staff Code of Conduct at all times.
- Teamwork
- Professional attitude
- Good communication skills
- Radio training will be provided for those that do not have prior radio experience
- Attend Staff meetings on a regular basis
Communication Requirements:
Pre-Con: Email will be the primary method of communication; you are required to respond within a timely manner (to emails that require a response).
At-Con: Phone / Texting will be the primary method of communication; if we are contacting you, you are required to respond within a timely manner.
If you read this, please put in your app, "Info desk, I know secrets" at the very top or the very bottom of the application so we see.
If we don't hear from you, you may be dropped from staff. (We are serious about this part.) Exceptions/Accommodations may be granted on a case by case basis (Please let us know in advance).
What do I get for Staffing?
All "Staff" positions for FanimeCon are volunteer positions. We all donate our time to make this convention work, because we love it. The perks are limited, but often worthwhile if you have the right mindset.
A free Staff Badge, as long as you work your 24-hours.
A slightly discounted "Staff Room," as long as you room exclusively with convention staff and qualify for one.
Small amounts of swag. (2012 had backpacks or wristbands, 2011 had pencil bags.)
A chance to "give back" to the Convention.
That warm-fuzzy feeling you get when you coordinate with other departments.
If you are interested in joining Info Desk, please e-mail [email protected] with the following information with "Info Desk app for [your name]" as the subject.
Best Contact Email:
Full Legal Name:
Nickname (if preferred):
Age:
Best contact phone number:
Convention experience:
Why you want to join and relevant skills:
If you are a returning Info Desk staff member:
- We will contact you with an invite code if you are selected to return with us for FanimeCon 2013.
Questions? Please post a reply or PM me via the forums and we will answer as best we can.