I would like to know how to cancel the reservation I made at the Fairmont through the fanime website.
I'd call the Housing Bureau.
for any changes to your reservation, contact CMR:
https://www.cmrhousing.com/FANI_4A/welcome.aspx
Monday - Friday, 6am - 6pm (Pacific Time)
(800) 924-4232 (Toll Free U.S. & Canada)
(415) 979-2282 (Outside U.S. & Canada)
fanihousingATcmrusDOTcom
From the email confirmations they sent out:
QuoteTO CHANGE OR CANCEL YOUR RESERVATION:
Online: Visit http://www.cmrhousing.com/FANI_4A and enter your confirmation number, email address, and zip or postal code in the form provided.
Phone: Please call FanimeCon Housing toll-free at 800-924-4232 or at 415-979-2282, Monday through Friday, 6:00 a.m. to 6:00 p.m. Pacific Time.
Email or Fax: You may also contact us by email at fanihousingATcmrusDOTcom or fax at 415-216-2534.
are they really charging to cancel rooms. i never had to pay before i normally call the hotel directly and they take care of it.
Quote from: zero209 on May 08, 2012, 07:50:27 PM
are they really charging to cancel rooms. i never had to pay before i normally call the hotel directly and they take care of it.
Typically you can't call the hotel directly if you booked through con housing until the information has been transferred over -- I think it's usually a week or so before the event that it's in the hotel system. Not sure where you're getting info on being charged for a cancellation from ... That usually only happens if you cancel too close to the event, which is usually outlined in hotel policies.
Quote from: Charis on May 09, 2012, 01:41:15 PM
Quote from: zero209 on May 08, 2012, 07:50:27 PM
are they really charging to cancel rooms. i never had to pay before i normally call the hotel directly and they take care of it.
Typically you can't call the hotel directly if you booked through con housing until the information has been transferred over -- I think it's usually a week or so before the event that it's in the hotel system. Not sure where you're getting info on being charged for a cancellation from ... That usually only happens if you cancel too close to the event, which is usually outlined in hotel policies.
On the FaniHousing website it says if you cancel after:
Cancellation Deadline: Last day to cancel is Friday, April 27, 2012. After this date, a cancellation penalty of one night's room and tax will apply.
I would imagine that you could still call and cancel through the hotel once the information is there which from Fanime should be:
DO NOT CALL THE HOTEL DIRECTLY FOR CHANGES OR CANCELLATIONS UNTIL Friday, May 18, 2012.
I tried asking about the details a while ago but as far as I know there was never a response.