In regards to the complaints involving staff. I can understand that it can be rather halting and upsetting when a rover is curt with you or yelling at you for something. Please think of it this way. You can have all the training in the world by the best rovers around, but nothing will prepare you for day one when hundreds of excited fans line up to enter. Is there room for improvement? Yes. Did we do the best we can? I'd like to think so. Also to whomever complained regarding the rover that threw a high five regarding escorting out a person taking a video of the concert? Number one everyone is told the rules regarding the musicfest concert and thus feigning ignorance of rules isn't really acceptable. These rules have been consistent. Number two, there were A LOT of people at that concert, some with glow sticks, others dancing and waving their hands. The sheer fact that a person was spotted with a camera in their hands in a dark room with constant shadowy movement IS something to be proud of. We did our jobs the best of our ability.