Messages

Hello,

Hotels do not typically offer e-check in like airlines do. This is because they need to swipe your credit/debit card or take your cash deposit. We recommend calling to let them know that you will indeed arrive late. Please be sure to ask for the front desk or you may get transferred to their central reservations center in another state.

See you in San Jose!

Jacy
FanimeCon Housing

I have 2 questions.  :P

1. Does anyone know how much the Junior Suites will be costing if we request one?
2. Where is the best place to park if you are rooming at the Marriott? (I know they only do valet parking but, I want to know if there are other places to park with/without pay, valet is a last resort)

Hello - Junior suites at the Marriott are $154.00 plus tax, per night. They have a king bed and a pull out sofa bed. They are basically the size of 1.5 standard rooms. To request a Junior Suite, please email [email protected].

Thank you,
FanimeCon Housing

Are there going to be Junior Suites available at the Marriott this year again?

Because I didn't see them in the list

Hello - Yes, Junior Suites are available based on request. Please email us at [email protected] with your desired arrival and departure dates and we will check availability.

Regards,
FanimeCon Housing

I got Marriott Thursday-Sunday night.  I always stay Monday night and check out on Tuesday morning, but it shows that Monday night is not available.  I'll just assume that it will become available later.  It's usually a ghost town on Monday night and I can't imagine that the hotel is sold out for Monday night.

Hello - Please email us at [email protected] and provide your confirmation number along with desired arrival and departure dates and we will place your reservation on the waiting list.

Regards,
FanimeCon Housing

[king bed]

When I posted my reservation, it said the Marriott has "comp internet"... Does that mean free wireless internet in the room? Just curious~ thanks

Yes, they give you the "Wired-for-Business" package for free, which includes free internet, free local calls (handy for when your cellphone dies), and free long distance within the US (also handy for when your cellphone dies).

BTW, there's not many Friday-Tuesday rooms available at the Marriott and Hilton, but easily Thursday-Monday rooms available. Hello Day Zero!

Hello - Wired for business is $12.95 per day. It is not a complimentary service that the Marriott provides. Complimentary internet is only provided if you reserve a room with a king bed.

Regards,
FanimeCon Housing

[king bed]

When I posted my reservation, it said the Marriott has "comp internet"... Does that mean free wireless internet in the room? Just curious~ thanks

Hello - The Marriott only offers complimentary internet for FanimeCon guests who book rooms with a king bed in them. The internet is not free if any other room type is booked.

Regards,
FanimeCon Housing

Question.
When reserving online, does it charge the card right away or does it charge it when you arrive?

Hello - No, your credit card is not charged when you make your reservation. The hotel has the option to charge a deposit of one night's room and tax approximately one week before your arrival date. They typically do not do this though. When you check in using a credit card, they swipe the card to obtain an authorization. This means that if you are using a debit card, funds will actually be frozen/unavailable for the time being. If you use a credit card, there will simply be an authorization on your account. You settle your bill by cash or credit card when you check out.

Regards,
FanimeCon Housing

Hello:

Currently there are no available double/double rooms on Thursday night at the Hilton. All other nights are available. If you wish to reserve to arrive on Friday, your reservation can be waitlisted for a Thursday night arrival. If you reserve over the phone, a customer care representative can help you with this. If you reserve online, please email [email protected] to request to be placed on the waiting list after your reservation is made.

Thank you.

Dear FanimeCon Attendees:

Housing for 2010 is now open! Please use the following link to reserve a room:

https://www.cmrhousing.com/FANI_2A/Welcome.aspx

or, you may call our customer care team from Monday to Friday (6am to 6pm PST) at:

1.800.924.4232 (within the U.S. or Canada)
1.415.979.2282 (International)

Thank you!

FanimeCon 2010 Housing
[email protected]

Hello!

Please note that there are discounted rooms available through FanimeCon's official housing provider at the Hilton and the Marriott:

https://www.cmrhousing.com/FANI_1A

Please book before they sell out!

-Jacy Dawson
FanimeCon Housing / CMR

Hello!

Please note that there are discounted rooms available through FanimeCon's official housing provider at the Hilton and the Marriott:

https://www.cmrhousing.com/FANI_1A

Please book before they sell out!

-Jacy Dawson
FanimeCon Housing / CMR

Hello!

Please note that there are discounted rooms available through FanimeCon's official housing provider at the Hilton and the Marriott:

https://www.cmrhousing.com/FANI_1A

Please book before they sell out!

-Jacy Dawson
FanimeCon Housing / CMR

Hello!

Please note that there are discounted rooms available through FanimeCon's official housing provider at the Hilton and the Marriott:

https://www.cmrhousing.com/FANI_1A

Please book before they sell out!

-Jacy Dawson
FanimeCon Housing / CMR

Hello! Please note that there are currently rooms available at the Hilton and Marriott through FanimeCon Housing:

https://www.cmrhousing.com/FANI_1A

Please book before rooms sell out!

Hello,

If you wish to pay by credit card, you will have to have the card with you at check in. It does not need to be the one that you used to reserve your room, it can be different. The hotel has to physically swipe the credit card and that is why they cannot just use the card that was given at the time that the reservation was made. This is to help prevent fraud. You can also pay by cash if you would like.

Hello,

To calculate your room expenses, add the following together for each night:

room rate +
10.07% tax +
$2.10 per night San Jose tourism fee ($3.00 for the Fairmont)

Multiply the total by the number of nights that you are staying and that will give you an exact total for your stay.

Hello All:

I just wanted to add something that may affect you. If you are using a debit card at the hotel and they place a "hold" on it (for the deposit) this will make funds in your checking account temporarily unavailable. So, if you have (for example) $100 in your checking account and the hotel decides that they want to place a hold for $75, you will only be able to access $25 in your account if you go to the bank or an ATM. After you check out of the hotel, the unused funds are generally available to you within 24 hours. The exception to this rule is that if you use a smaller bank like a credit union versus a large bank like Bank of America or something, it can take much longer for the hold to release. It can sometimes take up to 7 days for the hold to release unless you have the hotel contact your bank to manually release it. It's best to avoid using debit cards from non-major banks if you can help it.

Hi Craige,

The hotels treat this as a security deposit as well. It is customary that either a deposit or an authorization on a credit card is taken. The hotel can decide to waive this, but it is unusual and is at their discretion.

Thanks,
Jacy

You are very welcome! We are glad that we can be of service to you!

Hello, my name is Jacy and I am with CMR. The deposit that you are asking about is basically to guarantee that you have enough available funds on your credit card to pay the hotel. The hotel will take an authorization on your credit card for the amount of the room plus tax and an additional $50-$100 per night of your stay to account for any possible incidental charges that you may incur (hotel restaurant, Starbucks, room service, etc.). If you use a debit card, the funds will actually be temporarily withdrawn or held in limbo so that they are inaccessible. If you would like to avoid this hold/deposit when you stay at a hotel, you can give them cash (equal to the amount of the room plus deposit) then pay at the end with a credit card and get the cash refunded to you. You can just pay in cash as well and not use a credit or debit card. This process is used by hotels so that they can guarantee payment from their guests. I hope that this helps!